Orientation

Use the information in this section to understand the primary milestones for getting familiar with the Remedy Single Sign-On (Remedy SSO) product documentation.

Related topics

Key concepts

Planning

Quick overview

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables end users to present credentials for authentication only once. After Remedy SSO authenticates the end users, the end users are automatically authenticated to other applications protected by Remedy SSO and are not required to provide the credentials again.

As a Remedy SSO administrator, you can use any of the following methods to authenticate end users for applications integrated with Remedy SSO:

AR (AR System server)
SAML 2.0
LDAP
Kerberos
Certificate-based
Local (Remedy SSO server)
OAuth 2.0
OpenID Connect
Preauthentication

If Remedy SSO is integrated with Remedy AR System, and if the password change functionality is enabled on the AR System server, end users can also change their AR passwords directly in the Remedy SSO login page.

The following video provides information about configuring Remedy SSO for authentication.

Important

The video shows an older version of Remedy SSO. Although there might be minor changes in the user interface, the overall functionality remains the same.

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https://www.youtube.com/watch?eEtwTRM?rel=0

User roles and responsibilities

The following user roles are involved in performing different tasks in Remedy SSO:

Role	Responsibilities
Solution architect	Prepares an environment for the Remedy SSO installation, upgrade, and integration with other third-party applications
Solution deployer	Installs Remedy SSO Upgrades Remedy SSO Integrates Remedy SSO with third-party applications
SaaS administrator	Creates and manages tenants. Creates and manages SaaS administrators and tenant administrators. Sets up a tenant's configuration on the Remedy SSO server: Enables single sign-on experience for applications protected by Remedy SSO Configures authentication methods Configures OAuth 2.0 Configures the Remedy SSO server Manages local users Imports and exports Remedy SSO server configuration Configures Remedy SSO for applications hosted on different domains Enables cross launch for applications integrated with different Remedy SSO servers Configures a start page by adding applications protected and not protected by Remedy SSO Invalidates and configures end user sessions Reviews audit records


Tenant administrator	Manages local users and groups for a tenant. Note: This role is available only if Remedy SSO is multitenant.
Identity provider administrator	Configures an identity provider to create a service account for Remedy SSO Provides the service account information to a Remedy SSO administrator
Developer of a third-party application integrated with Remedy SSO	Develops applications integrated with Remedy SSO

Product features

Remedy Single Sign-On is a lightweight software that offers the following features:

Single sign-on experience for end users
Different methods of authentication
Authentication methods fallback and reauthentication
Remedy Single Sign-On login page branding
Multiple deployment options
Integrations with multiple BMC products
Remedy Single Sign-On multitenancy
Remedy Single Sign-On end user pages localization

Product documentation

The Remedy SSO documentation helps administrators to plan,install

, and administer the product. Based on your role, you can refer to the following sections of the document:

Documentation branch	Solution architect	Solution deployer	SaaS administrators	Tenant administrator	Identity provider administrator	Developer of a third-party application integrated with Remedy SSO
Release notes and notices					Not applicable	Not applicable
Getting started		Not applicable	Not applicable	Not applicable
Planning		Not applicable
Installing	Not applicable
Upgrading
Integrating
Administering		Not applicable
Troubleshooting						Not applicable

Additional resources

We recommend that you view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.

You can download an Adobe Acrobat PDF of this documentation from the PDFs page.