This documentation supports the 20.08 version of Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.


Use the information in this section to understand the primary milestones for getting familiar with the Remedy Single Sign-On (Remedy SSO) product documentation. 

Related topics

Quick overview

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables end users to present credentials for authentication only once. After Remedy SSO authenticates the end users, the end users are automatically authenticated to other applications protected by Remedy SSO and are not required to provide the credentials again.

As a Remedy SSO administrator, you can use any of the following methods to authenticate end users for applications integrated with Remedy SSO:

  • AR (AR System server)
  • SAML 2.0
  • LDAP
  • Kerberos
  • Certificate-based
  • Local (Remedy SSO server)
  • OAuth 2.0
  • OpenID Connect
  • Preauthentication

If Remedy SSO is integrated with Remedy AR System, and if the password change functionality is enabled on the AR System server, end users can also change their AR passwords directly in the Remedy SSO login page.

The following video provides information about configuring Remedy SSO for authentication.


The video shows an older version of Remedy SSO. Although there might be minor changes in the user interface, the overall functionality remains the same.

User roles and responsibilities

The following user roles are involved in performing different tasks in Remedy SSO:


Solution architect

Prepares an environment for the Remedy SSO installation, upgrade, and integration with other third-party applications

Solution deployer

  • Installs Remedy SSO
  • Upgrades Remedy SSO
  • Integrates Remedy SSO with third-party applications

SaaS administrator

  • Creates and manages tenants.
  • Creates and manages SaaS administrators and tenant administrators.
  • Sets up a tenant's configuration on the Remedy SSO server:
    • Enables single sign-on experience for applications protected by Remedy SSO
    • Configures authentication methods
    • Configures OAuth 2.0
    • Configures the Remedy SSO server
    • Manages local users
    • Imports and exports Remedy SSO server configuration
    • Configures Remedy SSO for applications hosted on different domains
    • Enables cross launch for applications integrated with different Remedy SSO servers
    • Configures a start page by adding applications protected and not protected by Remedy SSO
    • Invalidates and configures end user sessions
    • Reviews audit records

Tenant administrator

Manages local users and groups for a tenant.

Note: This role is available only if Remedy SSO is multitenant.

Identity provider administrator
  • Configures an identity provider to create a service account for Remedy SSO
  • Provides the service account information to a Remedy SSO administrator

Developer of a third-party application integrated with Remedy SSO

Develops applications integrated with Remedy SSO

Product features

Remedy Single Sign-On is a lightweight software that offers the following features:

  • Single sign-on experience for end users
  • Different methods of authentication
  • Authentication methods fallback and reauthentication
  • Remedy Single Sign-On login page branding
  • Multiple deployment options
  • Integrations with multiple BMC products
  • Remedy Single Sign-On multitenancy
  • Remedy Single Sign-On end user pages localization

Product documentation

The Remedy SSO documentation helps administrators to plan,install

, and administer the product. Based on your role, you can refer to the following sections of the document:

Documentation branchSolution architectSolution deployer

SaaS administrators

Tenant administratorIdentity provider administrator

Developer of a third-party application integrated with Remedy SSO

Release notes and notices

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Getting started

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Additional resources

We recommend that you view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.

You can download an Adobe Acrobat PDF of this documentation from the PDFs page.

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