This documentation supports the 20.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Remedy Single Sign-On is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other resource with automatic authentication without providing the credentials again.

Release notes and notices
updated 06 Feb

Learn what’s new or changed for Remedy Single Sign-On version 20.02 including new features, urgent issues, documentation updates, and fixes or patches.


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The following updates have been added since the release of the space:




February 21, 2020

Remedy SSO 20.02 introduces the following features:

  • (Version 19.11 and later) Remedy SSO in multitenant mode
  • (Version 19.11 and later) Multitenancy for OAuth clients
  • (Version 19.11 and later) Single logout from applications for which single sign-on experience is enabled
  • (Version 19.11 and later) New roles and permissions for using Remedy SSO

  • Enhancements to SAML authentication
  • Logging audit records for BMC Helix administrators
  • Enhanced system supportability
  • Introducing self-help in the Remedy SSO Admin Console



Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product and migrating product data.



Upgrade process, migration, and configuration.



Issues resolution, error messages, logs, and contacting Support.



Security, system administration, maintenance.



Integrations with other products.
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  1. Nikolay Derevtzov

    Hi there!

    Does this sso support single certificates storage? And if so can it be managed from admin UI?

    BR, Nik

    Mar 30, 2021 11:11
    1. Olha Horbachuk

      Hi Nik!

      Thanks for your interest. Remedy SSO supports neither single certificates storage nor provides the UI to manage it in the RSSO Admin Console.



      Mar 31, 2021 07:29
      1. Nikolay Derevtzov

        Thanks Olha for reply!

        In this case where it keeps client certificates? On file system? It's fully insecure!

        BR, Nik

        Mar 31, 2021 07:48
        1. Olha Horbachuk

          Kindly let us know which client certificates you are referring to.



          Mar 31, 2021 09:54
          1. Nikolay Derevtzov

            I meant exactly there certificates as in the initial question. BR, Nik

            Apr 01, 2021 03:20
            1. Olha Horbachuk

              Nikolay, the certificates mentioned in the initial question are stored in the database. 


              Apr 01, 2021 07:01
              1. Nikolay Derevtzov

                Thank you, Olha!

                Apr 01, 2021 10:22