This documentation supports the 20.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Remedy Single Sign-On is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other resource with automatic authentication without providing the credentials again.

Release notes and notices
updated 27 Dec

Learn what’s new or changed for Remedy Single Sign-On version 20.02 including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

The following updates have been added since the release of the space:




February 21, 2020

Remedy SSO 20.02 introduces the following features:

  • (Version 19.11 and later) Remedy SSO in multitenant mode
  • (Version 19.11 and later) Multitenancy for OAuth clients
  • (Version 19.11 and later) Single logout from applications for which single sign-on experience is enabled
  • (Version 19.11 and later) New roles and permissions for using Remedy SSO

  • Enhancements to SAML authentication
  • Logging audit records for BMC Helix administrators
  • Enhanced system supportability
  • Introducing self-help in the Remedy SSO Admin Console



Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product and migrating product data.



Upgrade process, migration, and configuration.



Issues resolution, error messages, logs, and contacting Support.



Security, system administration, maintenance.



Integrations with other products.
PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.


When you export a custom PDF, you can select the topics to include. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDFs of this space


The following table lists topics that contain videos that supplement or replace the text-based documentation.


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