This documentation supports the 20.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

AR authentication

If you have Remedy AR System integrated with Remedy Single Sign-On,  you can configure a realm for AR authentication. Remedy AR System serves as an identity provider (IdP) in AR authentication flow.

AR authentication flow

The following table provides the AR authentication login flow:

StageDescription
1

Remedy SSO server determines that the Remedy AR System server-based authentication should be used.

2

Remedy SSO web application redirects an end user to the Remedy SSO login page.

3The user enters credentials. The Remedy AR System then checks if the credentials are valid.
4

The Remedy SSO server communicates with the Remedy AR System server to authenticate the user.

5The Remedy AR System server confirms the user authentication.


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