This documentation supports the 20.24.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Enabling new features in 20.24.01

The following table lists the feature introduced in this release, which requires some configuration when you upgrade to version 20.24.01:

To enable users to view the Label response type in the picklist 

When you upgrade from a previous version of BMC Helix Remedyforce, you can add the input field Label to the service request definition.

To enable the Label option in the Response Type picklist field, you must add it to the picklist values:

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Objects tile, and select Create and Edit Objects.
  3. On the Create and Edit Objects page, click All Custom Objects.
  4. On the Custom Objects page, click Fulfillment Input.
  5. In the Custom Fields & Relationships section, click Response Type.
  6. In the Picklist Values section, click New.
  7. Enter Label, and click Save.

To enable the features that were introduced in older releases, see  Enabling new features Open link .

Was this page helpful? Yes No Submitting... Thank you