20.24.01 profile-level permissions

To enable clients to view the Label response type in the picklist

When you upgrade from a previous version of BMC Helix Remedyforce, you can add the input field Label to the service request definition.

To enable the Label option in the Response Type picklist field, you must add it to the picklist values:

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Objects tile, and select Create and Edit Objects.
3. On the Create and Edit Objects page, click All Custom Objects.
4. On the Custom Objects page, click Fulfillment Input.
5. In the Custom Fields & Relationships section, click Response Type.
6. In the Picklist Values section, click New.
7. Enter Label, and click Save.

To enable the features that were introduced in older releases, see Enabling new features.