Note

   

This documentation supports the 20.23.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Supported browsers, mobile devices, and integrations

This topic was edited by a BMC Contributor and has not been approved.  More information.

This section provides information about the browsers, mobile devices, and integrations that  BMC Helix Remedyforce supports.

Salesforce platform

BMC Helix Remedyforce  is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.

Supported browsers

BrowserSupported versions
Apple Safari on Macintosh OS

15.6.1 (15613.3.9.1.16, 15613)

Macintosh OS - macOS Catalina

10.15.7

Google Chrome

115.0.5790.171 (Official Build) (64-bit) 

Important:

  • Post upgrading to Chrome version 80, enabling the SameSite settings and upgrading to Remedyforce, there will be a one-time loss of all the user preferences settings stored in cookies.
  • Post upgrading to Chrome version 88, you cannot save or download images and videos that are hosted on HTTP server or URLs. Chrome blocks this as mixed content. For more information, see Salesforce help Open link .
Mozilla Firefox

116.0.2 (32-bit)

Microsoft Edge Chromium

Version 115.0.1901.203 (Official build) (64-bit)

Note

BMC Helix Remedyforce is not supported on mobile browsers. If you want to use Remedyforce on mobile, BMC recommends that you use Salesforce mobile app.

Supported mobile devices and operating systems

The Service Desk on Salesforce and Self Service on Salesforce Remedyforce mobile apps are supported on phones and tablets that meet the following mobile operating system and version requirements:

  • From iOS 15.0 to 16.3
  • From Android 9.0 to 13

For more information about the Salesforce Mobile App requirements, see Requirements for the Salesforce Mobile App.

Best practice

To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce mobile app.

Supported integrations with other products

Area of integrationSupported ProductSupported versions
Asset Management

Microsoft System Center Configuration Manager

2012 R2 SP1, 2012, 2007

BMC FootPrints Asset Core

11.7, 11.6

BMC Client Management

Important:

  • Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.
  • The Pentaho package to import data from BMC FootPrints Asset Core (package name: FootPrints Asset Core WebServices Integration Package CMDB 2.0 does not work with Pentaho 6.1 and 7.1. To import data, you must use Pentaho 6.0.)
  • 22.4
  • 21.02.04
  • 21.02.03 
  • 21.02.01 (Cloud environment)
  • 12.9 Patch 3 (Cloud and On-premises environments)
  • 12.8 Patch 2
  • 12.7 Patch 1
  • 12.6
  • 12.5
  • 12.0
BMC Client Management OnDemand12.9 Patch 3, 12.9 Patch 2, 12.8 Patch 2, 12.7, 12.5, 12.0, 12.9
BMC Helix Discovery23.1.00, 22.3.00 (12.6.0.0), 22.2.00 (12.5.0.0), 21.05.1, 12.0.0.2, 11.3.0.6, 11.3.05
Dell KACE K1000 Systems Management Appliance

5.3.53053

Communication protocolLDAP 3, 23, 2
Data integration

Pentaho

Click here to view the supported packages and their versions.

Oracle Java Development Kit (JDK)8
Oracle Open Java Development Kit (AdoptOpenJDK) 8
Knowledge Management

Salesforce.com Article Management

Not applicable
RightAnswers Knowledge Management1.3
Network monitoring and event notification

BMC ProactiveNet Performance Management (TrueSight Operations Management)

11.3.06, 11.3.05.001, 11.3.03, 11.3.02, 11.3.01, 11.3, 10.5TSOM, 9.6FP2, 10.1, 10, 9.6, 9.5, 9.0.20, 9.0, 8.6
BMC Server Automation22.2, 21.02.01, 20.02.00.31, 20.02, 8.9 SP4 Patch 1, 8.9 SP4, 8.9 SP3 Patch 1, 8.9 SP3, 8.9 SP2, 8.9. SP1, 8.9, 8.7P2, 8.7, 8.6 SP1, 8.6, 8.5.01.234
BMC Real End User Experience Monitoring

11.0.00.002, 11, 10.5, 2.7.01, 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3

Self Service

BMC MyIT OnDemand

Important: BMC Helix Remedyforce no longer supports integration with BMC MyIT.

3.2, 3.1, 2.6, 2.5, 2.2, 2.1.00
Social mediaSalesforce.com Chatter3.2.3, 3.2.2, 3.2.1, 3.0
Telephony Application Programming InterfaceSalesforce.com computer-telephony integration (CTI)

Open CTI Demo Adapter Spring 15 - 1.5, Demo CTI Adapter 4.03, 4.02

Lightning CTI Demo Adapter: Winter 17

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