Note

 

This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Viewing change requests and problems linked to knowledge articles

The related lists that show the change requests and problems linked to a knowledge article can be configured to appear on the knowledge article details page. You must edit the layout of the knowledge articles page to display the Linked Change Requests and Linked Problems related lists.

  1. Click the Knowledge Articles tab.
  2. Click any knowledge article.
  3. Click Edit Layout.
  4. In the left column of the palette, click Related Lists.
  5. Drag Linked Change Requests at the required location on the page.
  6. Drag Linked Problems at the required location on the page.
  7. Click Save.

Related topic

Knowledge management

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