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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Troubleshooting issues related to Service Health

The following table lists the issues related to Service Health:

Issue

Resolution

You cannot see any services after clicking the Remedyforce Service Health tab or the Service Health tile in Self Service.

Services are not linked to your client or client's account.

For this, contact your system administrator.

After creating a service outage, on clicking the Service Health tile in Self Service, you can see the state of the service as Available.

To see the correct status of a service, ensure that the Display in Self Service check box is selected for the service outage. For this, perform the following steps:

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Workflows and Other Processes tile and from the menu select Service Outage.
  3. On the Service Outage page, click the link in the Name column of the required service outage record.
  4. Select the Display in Self Service check box.
  5. Click Save save_icon.gif.

 

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