Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Troubleshooting

This section provides information about responding to errors caused by failed processes and fine tuning your BMC Remedyforce.

Goal Additional information
Installing and upgrading BMC Remedyforce Troubleshooting install and upgrade issues
Populating demo data Troubleshooting issues when populating demo data
Configuring custom knowledge article type Troubleshooting issues when configuring a custom knowledge article type
Creating clients or staff members Troubleshooting issues when creating clients and staff members 
Upgrading to and configuring BMC Remedyforce CMDB 2.0 Troubleshooting BMC Remedyforce CMDB 2.0 issues
Configuring automated assignment of records to queues and staff members Troubleshooting issues when configuring automated assignment of records
Managing categories Troubleshooting issues when managing categories
Configuring surveys Troubleshooting issues when configuring surveys
Service Health Troubleshooting issues related to Service Health
Integrating BMC Remedyforce with other products from BMC and third-party vendors. Troubleshooting issues when integrating BMC Remedyforce with other products

Using the Remedyforce Configuration Data Integrity tool to identify data inconsistency in your organization and proactively resolve issues.

This tool uses the Remedyforce Utility Service to run a scan job and generate the Remedyforce Configuration Data Integrity report, which helps you quickly identify and resolve data inconsistency issues.

Verifying configuration data integrity

Tip

For information about known issues, see Known and corrected issues.

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