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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Overview of Service Desk on Salesforce1 Mobile App

Salesforce1 enables users to access applications on mobile devices. Staff members can also access BMC Remedyforce on the mobile devices.

This section contains the following topics:

Overview of the application on the Salesforce1 platform

If your staff members require to access BMC Remedyforce on the go, you can enable them to access Service Desk on Salesforce1 Mobile App (Service Desk mobile app). With the mobile application, users can perform the following tasks:

Note

In the Service Desk mobile app, the users receive push and in-application notifications (approvals, comments on user posts, and so on) from the Salesforce1 platform. For more information about notifications, see the Salesforce Help.

You can download the Salesforce1 Mobile App from the Apple App Store and the Google Play Store. For information about supported operating systems and devices, see Supported-browsers-mobile-devices-and-integrations.

Application behavior

The following table describes how the Service Desk mobile app behaves with the existing settings for the Remedyforce Console tab and other tabs required by staff members:

Permissions to show or hide CIs or assets in the mobile application

The following table lists the value of the settings to help you show or hide CIs or assets to staff members in the Service Desk mobile app:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

 

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