Note

 

This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Granting BMC Remedyforce knowledge article permissions

By default, users of the ServiceDesk Staff and ServiceDesk Change Manager profiles can create a knowledge article. However, you can assign permissions to required profiles to enable the users of those profiles to create, edit, or delete knowledge articles.

To enable users of a profile to create, view, edit, or delete knowledge articles, provide the required permissions on the following custom objects:

  • Knowledge Articles
  • Knowledge Article Viewed
  • Knowledge Feedback
  • Knowledge Incident Links

To grant BMC Remedyforce knowledge article permissions

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Profiles.
  3. For the required profile, click Edit.
  4. In the Custom Object Permissions section, select the required access rights for the profile.
  5. Click Save.

Related topic

Knowledge management

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