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Enabling users to publish, retire, or check out a knowledge article

To enable users to publish, retire, or check out a knowledge article, you must grant Remedyforce Knowledge User permission to the user.

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Add and Edit Users.
  3. For the required user, in the Action column, click Edit.
  4. In the Additional Information section, select the Remedyforce Knowledge User check box.
  5. Click Save.

Related topic

Knowledge management

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