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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Configuring Self Service for the web - BETA

This topic explains the settings that you need to perform as a system administrator to configure Self Service for the web (BETA).


Displaying the SelfSevice(Beta) tab

You can access a newer, faster, and more modern version of Self Service for web browsers - BETA from the SelfService(Beta) tab. You can assign this tab to users of a client profile such as ServiceDesk Client.

  1. Navigate to Setup > Manage Users > Profiles.
  2. On the User Profiles page, click the required profile, for example, System Administrator.
  3. Click Object Settings.
  4. Click SelfService(Beta).
  5. Click Edit.
  6. In the Tab Settings section, select Default On.

  7. Click Save.

    Note

    Open the SelfService(Beta) tab in a new browser window. After you go to the SelfService(Beta) tab, you no longer have access to the other Remedyforce tabs. 

Additional settings

The following table lists the additional settings on the Remedyforce Administration > Configure Self Service tile that are supported in Self Service - BETA:

 The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

Related topic

Self-Service-for-the-web-BETA

 

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