Configuring Self Service for the web - BETA
This topic explains the settings that you need to perform as a system administrator to configure Self Service for the web (BETA).
Displaying the SelfSevice(Beta) tab
You can access a newer, faster, and more modern version of Self Service for web browsers - BETA from the SelfService(Beta) tab. You can assign this tab to users of a client profile such as ServiceDesk Client.
- Navigate to Setup > Manage Users > Profiles.
- On the User Profiles page, click the required profile, for example, System Administrator.
- Click Object Settings.
- Click SelfService(Beta).
- Click Edit.
- In the Tab Settings section, select Default On.
Click Save.
Note
Open the SelfService(Beta) tab in a new browser window. After you go to the SelfService(Beta) tab, you no longer have access to the other Remedyforce tabs.
Additional settings
The following table lists the additional settings on the Remedyforce Administration > Configure Self Service tile that are supported in Self Service - BETA:
| Subtile | Supported settings |
|---|---|
| Banner | Default ticker speed |
| Branding | Banner: Application Tile |
| Category | All |
| Common Requests | All |
| Contact Us | None |
| General Self Service Settings |
|
| Incidents | Allow clients to close their incidents |
| Mobile | None |
| Quick Links | None |
| Search | Enable display of popular or suggested Remedyforce knowledge articles on the Home tab and Self Service Search tab |
| Service Requests |
|
| Ticket Layouts | All |
| Tile Visibility and Order | Only the visibility of the following tiles is supported:
|
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