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Configuring Remedyforce for upgraded discovery licenses

After you upgrade your discovery license, you are able to manage discovered devices by running CMDB actions, deploying operational rules, and performing other enhanced capabilities that are enabled as per your license subscription.

Before configuring BMC Remedyforce for upgraded discovery license, ensure that your correct discovery license is shown on the Discovery Setup & Configuration page:

To enable staff members to manage the discovered devices, perform the following actions:

 

ActionDescription
Add staff members as users in BMC Client Management

For more information about adding a user, see  Creating an Administrator  in the BMC Client Management documentation.

Ensure that you provide correct security permissions and capabilities to these users in BMC Client Management based on their need to run CMDB actions and deploy operational rules. Then, share the BMC Client Management credentials with the staff members. Staff members need to provide these credentials only once.

Install agents

To be able to manage discovered devices from BMC Remedyforce, an agent must run on the discovered devices. You can create roll outs that will install agents on a group of devices. When you create roll outs, select the scanner to which the devices are visible as Rollout Server and parent as either the Discovery Server or one of the relay. Agents installed on discovered devices communicate with the parent. 

Relays are devices (with agents running) that can forward data in both upstream and downstream directions for software distribution and other operations to execute. Relays act as an intermediary between the devices that have agents running on them and the Discovery Server. For more information, see Architecture in the BMC Client Management documentation. Scanner installed by using installers provided on the Discovery Setup & Configuration > Scanner Rollout page are relays by default.

For more information, see  Configuring for agent rollout , Rolling out relay agents in a cloud environment , and Rolling out client agents in a cloud environment  in the BMC Client Management documentation.

Note: To install agents, do not use the links to install scanners provided on the Discovery Setup & Configuration page. If you use these links to install agents, the devices start appearing in the Scanner List.

Open ports

For communication between installed agent and its Relay, ports 1610 and 1611 are used by default. Therefore, you must open these ports on discovered devices on which an agent is rolled out.

For more information, see Relay list and Rolling out agents on site .

Additional configurations to deploy operational rules
  1. Create operational rules. While creating an operational rule that you want to deploy from BMC Remedyforce, in BMC Client Management ensure that you select Available in integrated solutions in the Deployment from External Integration list in the Operational Rule Creation wizard.
  2. Map operational rule status with task status.
  3. (Optional) Automate the deployment of operational rules in BMC Remedyforce – Creating a Task template to deploy an operational ruleCreating an Incident template to deploy an operational rule, Creating a Request Detail template to deploy an operational rule, and Creating SRDs that require operational-rule deployment.
  4. Create an approval process for deploying operational rules.

Mapping operational rules status with task status

When tasks with operational rules are executed, the status of operational rule is updated. To update the status of the tasks that deploy operational rules when the operational rules are deployed, map the operational rule status with task status. BMC Remedyforce fetches the status of operational rules from BMC Client Management.

The following mapping is provided by default:

Operational Rule StatusTask Status
Approval RejectedRejected
Execution ErrorFailed
RequestedIn Progress
Request PendingIn Progress
Request SuccessfulCompleted

To map operational rule status with task status

  1. On the Discovery Setup & Configuration page, click the Operational Rule Configurations tab.
  2. In the Map Operational Rule Status to Task Status section, map the task status to operational rule status.
    You can retrieve operational rule status from the BMC Client Management Console and also fetch logs of the jobs run to deploy these operational rules.
  3. Click .
Retrieve the operational rule status and CMDB action logs from BMC Client Management
  1. On the Discovery Setup & Configuration page, click the Operational Rule Configurations tab.
  2. To configure the time interval in which the status and logs are retrieved, specify time in the Status and Direct Log Setting section, and click Start.
  3. To configure the creation of logs in BMC Remedyforce for all actions that are performed on the discovered devices, select the Enable logs for all actions performed on devices check box.
    These logs can be viewed in the Remedyforce Console (Related Details > Action History) and Remedyforce CMDB (Instance Editor > Details > History) tabs. 
  4. Click .


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