Configuring Remedyforce for upgraded discovery licenses
After you upgrade your discovery license, you are able to manage discovered devices by running CMDB actions, deploying operational rules, and performing other enhanced capabilities that are enabled as per your license subscription.
Before configuring BMC Remedyforce for upgraded discovery license, ensure that your correct discovery license is shown on the Discovery Setup & Configuration page:
To enable staff members to manage the discovered devices, perform the following actions:
|Add staff members as users in BMC Client Management|
For more information about adding a user, see in the BMC Client Management documentation.
Ensure that you provide correct security permissions and capabilities to these users in BMC Client Management based on their need to run CMDB actions and deploy operational rules. Then, share the BMC Client Management credentials with the staff members. Staff members need to provide these credentials only once.
To be able to manage discovered devices from BMC Remedyforce, an agent must run on the discovered devices. You can create roll outs that will install agents on a group of devices. When you create roll outs, select the scanner to which the devices are visible as Rollout Server and parent as either the Discovery Server or one of the relay
Relays are devices (with agents running) that can forward data in both upstream and downstream directions for software distribution and other operations to execute. Relays act as an intermediary between the devices that have agents running on them and the Discovery Server. For more information, see in the BMC Client Management documentation. Scanner installed by using installers provided on the Discovery Setup & Configuration > Scanner Rollout page are relays by default.
For more information, see , , and in the BMC Client Management documentation.
Note: To install agents, do not use the links to install scanners provided on the Discovery Setup & Configuration page. If you use these links to install agents, the devices start appearing in the Scanner List.
For communication between installed agent and its Relay, ports 1610 and 1611 are used by default. Therefore, you must open these ports on discovered devices on which an agent is rolled out.
For more information, see and .
|Additional configurations to deploy operational rules|
Mapping operational rules status with task status
When tasks with operational rules are executed, the status of operational rule is updated. To update the status of the tasks that deploy operational rules when the operational rules are deployed, map the operational rule status with task status. BMC Remedyforce fetches the status of operational rules from BMC Client Management.
The following mapping is provided by default:
To map operational rule status with task status
|Retrieve the operational rule status and CMDB action logs from BMC Client Management|