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BMC Remedyforce Data Dictionary

This topic provides details about the BMC Remedyforce Data Dictionary, which is a repository of information about the objects and fields in which data is stored.

Download the BMC Remedyforce Data Dictionary

For information about the objects and fields that are included in the BMC Remedyforce Data Dictionary, see Version 1.0.

Download the BMC Remedyforce Data Dictionary

Purpose

You can use this data dictionary to perform the following actions:

  • Review the objects and fields from which you can export data from BMC Remedyforce to an external tool, such as a reporting application. 
  • Plan the import of data from an external tool to BMC Remedyforce.

The following figure provides a sample view of the BMC Remedyforce Data Dictionary.

To bulk export data from BMC Remedyforce or import data from an external tool, you can use the Data Loader. For information about the Data Loader, see the Salesforce Help.

Version 1.0

Version 1.0 of the BMC Remedyforce Data Dictionary describes the objects and fields that store data about the following modules:

  • Incidents
  • Service Requests
  • Tasks
  • Problems
  • Change Requests
  • Releases

The BMC Remedyforce Data Dictionary contains a tab for each module. In Version 1.0, each tab includes the following details:

  • All objects that store information about the module, such as Incidents, IncidentServiceTarget and Incident CI Link.
  • Fields of all data types that are displayed out-of-the-box on the forms in the Remedyforce Console.
  • All additional fields of the Lookup data type that are not displayed on the form but are available in the Incidents, Tasks, Problems, Change Requests, and Releases objects.
  • All fields of all data types for all other related objects, such as IncidentServiceTarget and Incident CI Link.

For information about the supported field types, see Salesforce Help.

Note

Fields in the Base Element object correspond to attributes of classes in BMC Remedyforce CMDB. For information about these fields, including their data type, see  BMC Remedyforce CMDB Common Data Model .

Using Formula fields

You can use Formula fields when you create workflow criteria or flows criteria. Formula fields, with the tilde (~) character in its label, display the value of the Name field that is associated with the reference object record. The Lookup type fields use the Salesforce ID as values and are not very useful in defining criteria. If you use Formula fields, the data is displayed in a readable format. For example, if the Category Lookup field displays the value as 0x0d458djkdf, the Category~ Formula field displays the value in a readable format as Hardware.

Exporting Lookup data type fields

Fields that are of the Lookup data type reference 18-character Salesforce IDs that are stored in another object. Exporting these fields does not provide any meaningful data (see the following figure). 

To export Lookup data type fields, BMC recommends that you perform one of the actions listed in the following table:

ActionExample

Export the corresponding field of the Formula data type, if it is available.

Fields of the Formula data type are also listed in the BMC Remedyforce Data Dictionary.

The Staff ID field (API Name: BMCServiceDesk__FKUser__c) on the Incidents object is an example of a field of the Lookup data type.

Instead of exporting the Staff ID field, you can export the corresponding Formula field, Staff ID~ (API Name: BMCServiceDesk__userId__c).

Export another field from the referred object that stores more meaningful data.

In Step 3: Edit your Query of the Data Loader, edit the query and replace __c in the API name of the appropriate field (date type: Lookup) with __r.fieldName. This action exports data from the field that you specify from the referred object.

In the following query, BMCServiceDesk__FKCategory__c is replaced with BMCServiceDesk__FKCategory__r.Name:

Select Name, BMCServiceDesk__FKCategory__r.Name FROM BMCServiceDesk__Incident__c 

The following figure highlights the difference between the data that is exported when you use BMCServiceDesk__FKCategory__c or BMCServiceDesk__FKCategory__r.Name in a query.

Related topics

Creating reports

Integrating

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