Permissions for new Apex classes in 20.15.03

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.03. For information about when to configure the profile-level permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Class

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.AdminCMDB
Auditing
Asset Management  (tick)(tick)
BMCServiceDesk.Admin
NormalizationController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Admin
NormalizationTransactions
Controller
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Base
ElementAuditHandler
CI and Asset Management  (tick)(tick)
BMCServiceDesk.BatchJob
ToSyncInstances
Asset Management   (tick)
BMCServiceDesk.DeepView
Controller
SmartViews - BETA (tick)(tick)(tick)
BMCServiceDesk.Manage
ArticleTypesController
Custom knowledge article type  (tick)(tick)
BMCServiceDesk.Manage
ArticleTypeFields
Custom knowledge article type  (tick)(tick)
BMCServiceDesk.Normalization
BatchProcessor
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
ImportProcessBatch
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
Processor
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Normalization
ProcessController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.Scheduler
ExceptionsController
Normalization of CIs, assets, and models  (tick)(tick)
BMCServiceDesk.SelfService
MyITUICtrl
Self Service for the web - BETA(tick)(tick) (tick)
BMCServiceDesk.SF1Analyst
Controller 1
Remedyforce on Salesforce1(tick)   
BMCServiceDesk.SF1Self
ServiceHome
Remedyforce on Salesforce1(tick)(tick)(tick)(tick)
BMCServiceDesk.Smart
PracticesData
Import smart practices data   (tick)
BMCServiceDesk.Smart
PracticesDataController
Import smart practices data   (tick)
BMCServiceDesk.Smart
PracticesDataUtility
Import smart practices data   (tick)
BMCServiceDesk.SyncCIModel
AtrributeBatch
Normalization of CIs, assets, and models  (tick)(tick)

1 The BMCServiceDesk.SF1AnalystController Apex class was added in BMC Remedyforce 20.14.02 and had to be enabled for the ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles. After upgrading to BMC Remedyforce 20.15.03 (Summer 15), you must also enable this existing Apex class for the ServiceDesk Client profile.

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Permissions for new objects and fields in 20.15.03

Permissions for new Apex classes added in 20.15.02

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