Managing CMDB classes

BMC Remedyforce CMDB contains a set of out-of-the-box classes that store data about the most common Configuration Items (CIs) and assets. Each out-of-the-box class contains a set of out-of-the-box attributes, and each attribute corresponds to a field in the Base Element object. For more information about the out-of-the-box classes, including unique attributes, see BMC-Remedyforce-CMDB-Common-Data-Model. Depending on the data that you want to store, you can customize the attributes of the out-of-the-box classes, and add new custom classes with custom attributes. In BMC Remedyforce CMDB 2.0, you can manage classes from the BMC Remedyforce CMDB UI. However, in BMC Remedyforce CMDB 1.0, the functionality to manage classes from the BMC Remedyforce CMDB UI is not supported.

This topic contains the following information applicable to BMC Remedyforce CMDB 2.0: 

• Before you begin
• Managing classes

Before you begin

To be able to add and update the attributes of classes, you must set up a remote site setting once to enable access to the Base Element object. If a remote site setting is not configured, you must manually navigate to the Base Element object once to add or update the class attributes. The following section contains information about verifying whether a remote site setting is already configured or not, and, if no such setting exists, how to create one.

To verify the remote site setting configuration

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Objects tile, and from the menu select Create and Edit Objects.
   • If a remote site setting is already configured, the Object drop-down menu is displayed.
     
     It is recommended that you reopen and close the Create and Edit Objects tab. For more information, see To reopen and close the Create and Edit Objects tab.
   • If no remote site setting is configured, the UI displays the following message:
     
     You must perform the following:
     1. Create the remote site setting configuration
     2. Reopen and close the Create and Edit Objects tab

To create the remote site setting configuration

1. From the Create and Edit Objects tab, perform the following actions:
   1. Copy the value provided for Remote Site URL.
   2. Click Salesforce Remote Site Settings.
2. On the All Remote Sites page, click New Remote Site.
3. In the Remote Site Name field, enter a name for the remote site.
4. In the Remote Site URL field, paste the URL that you copied.
5. Click Save.

To reopen and close the Create and Edit Objects tab

1. Click on the Remedyforce Administration tab.
2. On the Home page, click the Manage Objects tile, and from the menu, select Create and Edit Objects. 
3. Close the Create and Edit Objects tab.

Managing classes

You can manage classes from the CMDB Classes list view page. The type of classes that you can manage depends on the CI and IT asset management configurations on the General CMDB Settings page. For more information, see Configuring-general-BMC-Remedyforce-CMDB-2-0-settings.

To access the CMDB Classes list view page

1. Click the Remedyforce Administration tab.
2. On the Home page, click on the Configure CMDB 2.0 tile, and from the menu select Classes.
   

The columns displayed on the CMDB Classes list view page are not configurable. The following columns are displayed:

• Class – Displays the class name and is a link to the corresponding CMDB Class page. If you have entered a display label for a class, that display label, instead of the actual class name, is displayed.
• Superclass – The superclass of the class. For BMC_BaseElement, superclass is not displayed as it is the highest-level superclass in the class hierarchy.
• CMDB Class Type (CI Class) – This column is displayed only when both IT asset management and CI management are enabled in the General CMDB Settings page. For Rule Based Asset classes, it displays Asset (CI class name), where CI class name is the CI class based on which the Rule Based Asset class has been created. For a Rule Based Asset class, when you move the mouse over the  icon, a tooltip appears and displays the CI class name based on which the Rule Based Asset class has been created, and the rules applied on the CI class.
• Display in CMDB – If the value is Yes, the corresponding class is visible on the Remedyforce CMDB tab. If the value is No, the corresponding class is hidden in the Tile, List, and Tree views of the Remedyforce CMDB tab.
• Abstract – If the value is Yes, the corresponding class is an abstract class; If the value is No, the corresponding class is a CMDB instance class.
  Abstract classes organize subclasses and enable you to add a layer of organization. They contain only attributes, and do not contain any CIs or assets.
• Custom – If the value is Yes, the corresponding class is a custom class; if the value is No, the corresponding class is an out-of-the-box class.

To manage the classes

Based on the CI and IT asset management configurations on the General CMDB Settings page, you can manage the following class types from the CMDB Classes list view page: