Knowledge management
You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.
The following table provides information about creating and managing knowledge articles in BMC Remedyforce.
Goal | Reference topics |
|---|---|
Create and publish knowledge articles | |
Approve knowledge articles | |
Manage existing knowledge articles | Scenarios for updating published knowledge articles Checking out a published knowledge article for editing Checking in the draft version of a published knowledge article Viewing feedback on a knowledge article |
Related topics
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