Exploring BMC Remedyforce Self Service for the web - BETA


In the Summer 15 (20.15.03) release of BMC Remedyforce, a smarter and faster UI for Self Service has been added. You can access this Self Service UI by using the SelfService(Beta) tab.

Note

This beta version is production quality, but has known limitations. If you are using Microsoft Internet Explorer (IE), BMC recommends that you access the Self Service - BETA tab in 10 or later.

For information about how to configure the Self Service - BETA, see Configuring-Self-Service-for-the-web-BETA.

The following figure shows the Home page of the smarter Self Service - BETA.

SelfService-Beta.gif

You can assign the SelfService(Beta) tab to users of a client profile such as ServiceDesk Client. Clients can explore the functionalities provided in the BETA version.

Note

Open the SelfService(Beta) tab in a new browser window. After you go to the SelfService(Beta) tab, you no longer have access to the other Remedyforce tabs. 

The following features are supported in the BETA version:

  • Submit a ticket
  • Request a service
  • View tickets and requests
  • View self-help articles
  • Chat with staff members
  • View broadcasts

In the My Activity section, tickets and service requests that you and others have submitted are shown in the form of a timeline. You can click a record to view its details and add comments to it. Your comments are shown as Client Notes in the Action History section of a record in the Remedyforce Console. The following figure shows the My Activity details.

SelfService-Beta_MyActivity.gif

The following features are not supported in the BETA version:

  • Post to Chatter
  • Link to update client profile (My Profile)
  • Approvals
  • Intranet search
  • Contact Us

The following table lists the known limitations in the supported features of the BETA version:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
 

The following table lists the settings on the Remedyforce Administration > Configure Self Service tile that are supported in Self Service - BETA:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

 

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