Configuring Self Service
Self Service allows clients to create and resolve their own incidents and service requests, thus lowering the call volume to staff members. Self Service users can also submit a new service request, or they can use common service requests to create service requests for common issues. Additionally, they can access a database of knowledge articles and provide feedback about them.
Multiple options are available to access Self Service with BMC Remedyforce. As an administrator, you can provide access to the clients to any or all of the following options:
Option | When do you use this option? | Reference topic |
|---|---|---|
BMC Remedyforce Self Service for the web browser | You want to enable access to the Self Service option for the web browser.
| |
BMC Remedyforce Self Service for the web - BETA | You want to enable access to smarter and faster Self Service from the web browser by enabling your users to log on to www.login.salesforce.com. Note: This is a beta version that is production quality but has known limitations. | |
BMC Remedyforce Self Service mobile application on the Salesforce1 platform - BETA | You want to enable access to Self Service (which is built on the Salesforce1 platform) on a mobile device for Apple iOS and Google Android. Note: This is a beta version that is production quality but has known limitations. | |
BMC Remedyforce with BMC MyIT OnDemand | You want to enable access to Self Service for BMC MyIT OnDemand for the universal client and the BMC MyIT mobile application. | |
BMC Remedyforce Self Service mobile application | You want to enable access to Self Service (which is built on the Force.com platform) on a mobile device for Apple iOS and Google Android. |
Reference topic
Configuring-BMC-Remedyforce-mobile-application-on-the-Salesforce1-platform