Configuring Self Service

Self Service allows clients to create and resolve their own incidents and service requests, thus lowering the call volume to staff members. Self Service users can also submit a new service request, or they can use common service requests to create service requests for common issues. Additionally, they can access a database of knowledge articles and provide feedback about them.

Multiple options are available to access Self Service with BMC Remedyforce. As an administrator, you can provide access to the clients to any or all of the following options:

OptionWhen do you use this option?Reference topic
BMC Remedyforce Self Service for the web browser

You want to enable access to the Self Service option for the web browser.

Configuring Self Service for the web
BMC Remedyforce Self Service for the web - BETA

You want to enable access to smarter and faster Self Service from the web browser by enabling your users to log on to www.login.salesforce.com.

Note: This is a beta version that is production quality but has known limitations.

Exploring BMC Remedyforce Self Service for the web - BETA
BMC Remedyforce Self Service mobile application on the Salesforce1 platform - BETA

You want to enable access to Self Service (which is built on the Salesforce1 platform) on a mobile device for Apple iOS and Google Android.

Note: This is a beta version that is production quality but has known limitations.

Configuring Self Service mobile application on the Salesforce1 platform - BETA
BMC Remedyforce with BMC MyIT OnDemandYou want to enable access to Self Service for BMC MyIT OnDemand for the universal client and the BMC MyIT mobile application.Integrating BMC Remedyforce with BMC MyIT
BMC Remedyforce Self Service mobile application

You want to enable access to Self Service (which is built on the Force.com platform) on a mobile device for Apple iOS and Google Android.

Configuring BMC Remedyforce Self Service mobile application

Note

For information about the configuration settings for Self Service, see Settings for configuring Self Service.

Reference topic

Configuring BMC Remedyforce mobile application on the Salesforce1 platform

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