Configuring knowledge articles
This section provides configurations that are related to knowledge articles. The following topics are provided:
- Adding a custom rating
- Enabling users to publish, retire, or check out a knowledge article
- Enabling users to check out published knowledge articles for editing
- Viewing change requests and problems linked to knowledge articles
- Granting BMC Remedyforce knowledge article permissions
- Enabling users to get direct links to the knowledge articles for Self Service 2.0
- Enabling users to display knowledge articles based on linked accounts
- Configuring custom article types
- Configuring columns in the Global Search window for knowledge articles
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