Comparison of functionality available in different UIs

The following table compares the functionality of the Console layout and the Salesforce page layout. (Blank cells indicate no functionality.)

Functionality	Console layout	Salesforce page layout
Available for staff members
Manage the following records from the Remedyforce Console tab: Incidents Service requests Tasks Problems Change requests Releases Broadcasts
Use SmartViews - BETA
View Incidents and Service Requests as separate modules
Use additional agent tools for change requests: Collision Detection and Impact Analysis
Perform actions on BMC Client Management devices from the CI Actions window in BMC Remedyforce
View dashboard and QuickViews (enables staff members to view list of records assigned to them and other key data)
Use keyboard shortcuts to perform a few common actions
Use type ahead in lookup type fields
View attachments before saving a record
Set your chat status to chat with Self Service clients
Increase available workspace by hiding the tabs
Apply templates on records
Use related lists
Update multiple records from list views
View and follow broadcasts from the list view
Link incidents to a broadcast from the list view
Perform search on records and lookup fields in the list views
Change owner of records
Use smart suggestions to create and edit incidents - BETA
Lock records
Available for system administrator
Configure filters on custom lookup fields
Create custom layouts for profiles
Create custom options for Actions and Agent Tools menu
Configure templates based on profiles

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