BMC Remedyforce Data Dictionary
The BMC Remedyforce Data Dictionary is a repository of information about the objects in which data is stored and provides details about the fields in each object. For information about the supported field types, see the Salesforce Help.
You can use this data dictionary to understand the objects and fields from which you can export data from BMC Remedyforce to an external tool, such as a reporting application. You can also use this information to plan the import of data from an external tool to BMC Remedyforce.
The following figure provides a sample view of the BMC Remedyforce Data Dictionary.
Version 1.0 of the BMC Remedyforce Data Dictionary
Version 1.0 of the BMC Remedyforce Data Dictionary provides information about objects and fields in which data about the following modules is stored:
- Incidents
- Service Requests
- Tasks
- Problems
- Change Requests
- Releases
The data dictionary includes fields of all data types that are displayed out-of-the-box on the forms in the Remedyforce Console. The data dictionary also includes all additional fields of the Lookup data type that are not displayed on the form but are available in the Incidents, Tasks, Problems, Change Requests, and Releases objects. For all other related objects, such as Incident Service Target and Incident CI Link, the data dictionary includes all fields of all data types.
Using Formula fields
You can use Formula fields when you create workflow criteria or flows criteria. Formula fields, with the tilde (~) character in its label, display the value of the Name field that is associated with the reference object record. The Lookup type fields use the Salesforce ID as values and are not very useful in defining criteria. If you use Formula fields, the data is displayed in a readable format. For example, if the Category Lookup field displays the value as 0x0d458djkdf, the Category~ Formula field displays the value in a readable format as Hardware.
Best practice for exporting BMC Remedyforce data
Fields that are of the Lookup data type reference 18-character Salesforce IDs that are stored in another object. Exporting these fields does not provide any meaningful data. Instead, BMC recommends that you perform one of the following actions:
- Export the corresponding field of the Formula data type, if it is available.
For example, the Staff ID field (API Name: BMCServiceDesk__FKUser__c) on the Incidents object is an example of a field of the Lookup data type. Instead of exporting the Staff ID field, you can export the corresponding Formula field, Staff ID~ (API Name: BMCServiceDesk__userId__c). - Export another field from the referred object that stores more meaningful data.
In Step 3: Edit your Query of the Data Loader, edit the query and replace __c in the API name of the appropriate field (date type: Lookup) with __r.fieldName. This action exports data from the field that you specify from the referred object.
For example, in the following query, BMCServiceDesk__FKCategory__c is replaced with BMCServiceDesk__FKCategory__r.Name:Select Name, BMCServiceDesk__FKCategory__r.Name FROM BMCServiceDesk__Incident__c
The following figure highlights the difference between the data that is exported when you use BMCServiceDesk__FKCategory__c or BMCServiceDesk__FKCategory__r.Name in a query.
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