Unlocking Remedyforce Value Adoption badges
Your organization can achieve badges in Remedyforce Value Adoption on gaining certain points for areas under which the scoring is calibrated.. There are two predefined badges for each area. The first badge for any area can be unlocked by scoring greater than 50% and the second badge can be unlocked by scoring greater than 90%. Note that if there are multiple administrators, all of them see the same set of scores in each area and they see the same set of badges.
Once a badge is unlocked by scoring the required points, administrators can share this badge on the following social sites to celebrate the achievement and share best practices with others:
For more information about posting a badge on a social site, see To share a badge on a social site.
The following image shows areas for which the scores are calculated along with their badges.
To following section provides more information about the badges.
- Console Readiness badges
- Remedyforce CMDB badges
- Self Service badges
- Email and Chatter Listeners badges
- Incident Management badges
- Task Management badges
- Problem Management badges
- Change Management badges
- Release Management badges
- Knowledge Management badges
Console Readiness badges
Badge | Badge name | Description |
|---|---|---|
| Console Readiness Proficient | The Console Readiness Proficient badge is awarded to recognize proficiency in configuring Remedyforce Console. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Activity Feed, SmartViews , List View Customization, Smart Suggestions, Customized Layouts, and Console Dashboard. |
| Console Readiness Expert | The Console Readiness Expert badge is awarded to recognize expertise in configuring Remedyforce Console. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Activity Feed, SmartViews, List View Customization, Smart Suggestions, Customized Layouts, and Console Dashboard. |
Remedyforce CMDB badges
Badge | Badge name | Description |
|---|---|---|
| Remedyforce CMDB Proficient | The Remedyforce CMDB Proficient badge is awarded to recognize proficiency in configuring the CMDB. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Models, Normalization Rules, Reconciliation Rules, and Configuration Item or Asset relationships. |
| Remedyforce CMDB Expert | The Remedyforce CMDB Expert badge is awarded to recognize expertise in configuring the CMDB. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Models, Normalization Rules, Reconciliation Rules, and Configuration Item or Asset relationships. |
Self Service badges
Badge | Badge name | Description |
|---|---|---|
| Self Service Proficient | The Self Service Proficient badge is awarded to recognize proficiency in Self Service configuration. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates and SRDs for Common Requests, Service Health Tile and custom logo for Self Service. |
| Self Service Expert | The Self Service Expert badge is awarded to recognize expertise in Self Service configuration. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates and SRDs for Common Requests, Service Health Tile and custom logo for Self Service. |
Email and Chatter Listeners badges
Badge | Badge name | Description |
|---|---|---|
| Email and Chatter Listeners Proficient | The Email and Chatter Listeners Proficient badge is awarded to recognize proficiency in configuring email and Chatter functionality. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as enabling Chatter Listeners, enabling Email Listeners, and Email Incident Assignment. |
| Email and Chatter Listeners Expert | The Email and Chatter Listeners Expert badge is awarded to recognize expertise in configuring email and Chatter functionality. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as enabling Chatter Listeners, enabling Email Listeners, and Email Incident Assignment. |
Incident Management badges
Badge | Badge name | Description |
|---|---|---|
| Incident Management Proficient | The Incident Management Proficient badge is awarded to recognize proficiency in incident management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Automated Assignment, Service Catalog, and Service Level Agreements. |
| Incident Management Expert | The Incident Management Expert badge is awarded to recognize expertise in incident management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Automated Assignment, Service Catalog, and Service Level Agreements. |
Task Management badges
Badge | Badge name | Description |
|---|---|---|
| Task Management Proficient | The Task Management Proficient badge is awarded to recognize proficiency in task management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Request Fulfillment, and Service Level Agreements. |
| Task Management Expert | The Task Management Expert badge is awarded to recognize expertise in task management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Request Fulfillment, and Service Level Agreements. |
Problem Management badges
Badge | Badge name | Description |
|---|---|---|
| Problem Management Proficient | The Problem Management Proficient badge is awarded to recognize proficiency in problem management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Customized Layouts, Linked Knowledge Articles, Linked Incidents, and Service Level Agreements. |
| Problem Management Expert | The Task Management Expert badge is awarded to recognize expertise in task management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Request Fulfillment, and Service Level Agreements. |
Change Management badges
Badge | Badge name | Description |
|---|---|---|
| Change Management Proficient | The Change Management Proficient badge is awarded to recognize proficiency in change management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Outages, Collision Detection, and linking Configuration Items or Services to Changes. |
| Change Management Expert | The Change Management Expert badge is awarded to recognize expertise in change management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Outages, Collision Detection, and linking Configuration Items or Services to Changes. |
Release Management badges
Badge | Badge name | Description |
|---|---|---|
| Release Management Proficient | The Release Management Proficient badge is awarded to recognize proficiency in release management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Linked Tasks, and Linked Change Requests. |
| Release Management Expert | The Release Management Expert badge is awarded to recognize expertise in release management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Linked Tasks, and Linked Change Requests. |
Knowledge Management badges
Badge | Badge name | Description |
|---|---|---|
| Knowledge Management Proficient | The Knowledge Management Proficient badge is awarded to recognize proficiency in knowledge management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as creating enough knowledge articles, publishing knowledge articles to Self Service, and creating different types of knowledge articles. |
| Knowledge Management Expert | The Knowledge Management Expert badge is awarded to recognize expertise in knowledge management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as creating enough knowledge articles, publishing knowledge articles to Self Service, and creating different types of knowledge articles. |
To share a badge on a social site
- Click the unlocked badge that you want to share.
- Click the icon of the social media where you want to share the badge.
- Enter the credentials for the social media site and sign in.
- Enter a message or edit the default message based on the options available for that site.
- Share the post.
Related topics
Remedyforce Value Adoption Dashboard
GDPR and the Remedyforce application