Unlocking Remedyforce Value Adoption badges

Your organization can achieve badges in Remedyforce Value Adoption on gaining certain points for areas under which the scoring is calibrated.. There are two predefined badges for each area. The first badge for any area can be unlocked by scoring greater than 50% and the second badge can be unlocked by scoring greater than 90%. Note that if there are multiple administrators, all of them see the same set of scores in each area and they see the same set of badges.

Once a badge is unlocked by scoring the required points, administrators can share this badge on the following social sites to celebrate the achievement and share best practices with others:

• Twitter
• LinkedIn
• Facebook

For more information about posting a badge on a social site, see To share a badge on a social site.

The following image shows areas for which the scores are calculated along with their badges.    

To following section provides more information about the badges.

• Console Readiness badges
• Remedyforce CMDB badges
• Self Service badges
• Email and Chatter Listeners badges
• Incident Management badges
• Task Management badges
• Problem Management badges
• Change Management badges
• Release Management badges
• Knowledge Management badges

Console Readiness badges

Remedyforce CMDB badges

Self Service badges

Badge	Badge name	Description
	Self Service Proficient	The Self Service Proficient badge is awarded to recognize proficiency in Self Service configuration. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates and SRDs for Common Requests, Service Health Tile and custom logo for Self Service.
	Self Service Expert	The Self Service Expert badge is awarded to recognize expertise in Self Service configuration. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates and SRDs for Common Requests, Service Health Tile and custom logo for Self Service.

Email and Chatter Listeners badges

Incident Management badges

Badge	Badge name	Description
	Incident Management Proficient	The Incident Management Proficient badge is awarded to recognize proficiency in incident management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Automated Assignment, Service Catalog, and Service Level Agreements.
	Incident Management Expert	The Incident Management Expert badge is awarded to recognize expertise in incident management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Automated Assignment, Service Catalog, and Service Level Agreements.

Task Management badges

Problem Management badges

Change Management badges

Badge	Badge name	Description
	Change Management Proficient	The Change Management Proficient badge is awarded to recognize proficiency in change management. It signifies that a score greater than 50% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Outages, Collision Detection, and linking Configuration Items or Services to Changes.
	Change Management Expert	The Change Management Expert badge is awarded to recognize expertise in change management. It signifies that a score greater than 90% has been achieved in leveraging product capabilities such as Templates, Customized Layouts, Service Outages, Collision Detection, and linking Configuration Items or Services to Changes.

Release Management badges

Knowledge Management badges

To share a badge on a social site

1. Click the unlocked badge that you want to share.

2. Click the icon of the social media where you want to share the badge.

3. Enter the credentials for the social media site and sign in.
4. Enter a message or edit the default message based on the options available for that site.

5. Share the post.

Related topics

Remedyforce Value Adoption Dashboard

GDPR and the Remedyforce application