This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Troubleshooting generic application issues

The following table lists the generic issues related to the Remedyforce application:


Multiple email notifications are received

This issue might occur due to files getting attached to records and if there are workflows or the process builders that are defined as follows:

  • Evaluation Criteria set to created, and every time it's edited or created, and any time it's edited to subsequently meet criteria.
  • Rule Criteria without the following condition.
    “Not(ISCHANGED( BMCServiceDesk__RF_HasAttachments__c ))”

To resolve this issue, update the rule criteria to add the previously mentioned condition.

While looking for relevant workflows and process builders, you can disable the Attachment feature using the DisableAttachmentsInConsoleList setting. Ensure that you enable the setting after making the required updates. For more information about the setting, see Managing custom settings.

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