This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Retiring a knowledge article

You must mark the article as retire when the information in the article is no longer valid. To retire a knowledge article, you must have Remedyforce Knowledge User permissions.

To retire a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to retire.
  3. Click Retire.
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