Publishing a knowledge article
An article is searched and displayed in search results after you publish it. To publish a knowledge article, you must have the Remedyforce Knowledge User permission.
To publish a knowledge article
- Click the Knowledge Articles tab.
- In the Article ID column, click the ID of the knowledge article that you want to publish.
- Click Publish.
You receive an email notification message stating that your article has been published. If you do not want to receive such a notification message, contact your system administrator to deactivate the Notify user that knowledge article is published workflow.