Overview of the BMC Remedyforce integration with BMC Client Management
When BMC Remedyforce and BMC Client Management are integrated, staff members can perform the following actions:
- Start the BMC Client Management console from the CMDB Manager in BMC Remedyforce.
- View the asset summary of devices imported from BMC Client Management.
- Perform actions on the BMC Client Management device imported in BMC Remedyforce.
- Create service request definitions (SRDs) and incident templates that deploy operational rules and make them available to Self Service clients.
- Attach BMC Client Management operational rules to Task templates to deploy the operational rules on BMC Client Management devices.
- Search, import, and link a device to an incident or service request.
- Deploy operational rules on a BMC Client Management device.
The first time users connect to BMC Client Management from BMC Remedyforce, the BMC Client Management Authentication dialog box is displayed. In this dialog box, users must enter their BMC Client Management credentials. If the credentials are correct, BMC Remedyforce stores the user name in the BCM Login ID field of the user record. Users need to enter their credentials for future connection attempts only if they change their BMC Client Management password. To display the BCM Login ID field in user records, system administrators must edit the layout and add the BCM Login ID field to the layout. To prevent users from editing the BMC Client Management user name stored in the BCM Login ID field, system administrators must also enable the Validate_BCM_Login validation rule. For more information, Configuring the integration between BMC Remedyforce and BMC Client Management.
Support for BCM versions built on Java 11
Starting with Remedyforce 20.19.01 release, Java 11 will be supported for BCM and Remeyforce Discovery integrations. If any latest version of BCM is integrated with Remedyforce 20.19.01, instead of JNLP files, binary files will be downloaded. The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5.
With older versions of BCM, JNLP file will still be downloaded and it will continue to work same as before.
Note
For earlier versions of BCM and for versions earlier than Java 11, JNLP files are downloaded, but executing the files displays an error.
The JNLP/binary files are downloaded under the following conditions:
- While launching BCM Console from Remedyforce CMDB list view.
- While preforming the following CMDB actions:
- File System
- Remote Control
- File Transfer
The following table shows BMC and Remedyforce versions based on which either JNLP or binary files will be downloaded.
BCM version | Remedyforce version | File type |
---|---|---|
*Latest version | 20.19.01 or later | Binary files are downloaded |
*Latest version | Earlier than 20.19.01 | Not supported |
*Earlier than the latest version | 20.19.01 or later | JNLP files are downloaded |
*Earlier than the latest version | Earlier than 20.19.01 | JNLP files are downloaded |
Note
The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5.
Considerations
- Executing the binary file for the first time will take some time as it has to copy multiple files. However, subsequent executions will be faster.
- The binary file should not be renamed. A renamed binary file will not run.
- Binary files are not supported on machines that are running a 32 bit operating system. The binary files will not work as Java 11 is not supported for 32 bit operating systems.
Enhanced UI
If you are integrating with BMC FootPrints Asset Core 11.7 or later (known after version 12.0 as BMC Client Management), you have the option to enable the enhanced UI. In this case, BMC Remedyforce uses the Representational State Transfer (REST) web API in BMC Client Management to retrieve device data and perform actions on the devices from the CI Actions window. Users do not have to start the BMC Client Management console to perform these actions. For information about the REST web API in BMC Client Management, see the BMC Client Management documentation.
The following table highlights how actions in the CMDB Actions menu work differently based on availability of the enhanced UI (CMDB Actions window).
Action | Description |
---|---|
Version 11.7 or later (with enhanced UI enabled) | |
Selecting the following actions:
| Downloads a JNLP/binary file. You must open the JNLP file with Java Web Start or execute the binary file to start the BMC Client Management console and perform the selected action. Note: If any latest version of BCM is integrated with Remedyforce 20.19.01, instead of JNLP files, binary files will be downloaded. The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5. |
Selecting the following actions:
| Performs the corresponding action on the BMC Client Management device without starting the BMC Client Management console |
Selecting the following actions:
| Displays the corresponding device data on a separate tab in the CMDB Actions window. The BMC Client Management console is not started to perform these actions. Note: You can also perform other actions on the selected device from within the CMDB Actions window. For more information, see Managing BMC Client Management devices from the CMDB Actions window. |
Version 11.7 or later (with enhanced UI not enabled) and Version 11.6 | |
Selecting any except the following actions:
| Downloads a JNLP/binary file. You must open the JNLP file with Java Web Start or execute the binary file to start the BMC Client Management console and perform the selected action. Note: If any latest version of BCM is integrated with Remedyforce 20.19.01, instead of JNLP files, binary files will be downloaded. The latest versions of BCM includes BCM 12.8 Patch 2, BCM 12.7 Patch 4, and BCM 12.6 Patch 5. |
Selecting the Audit Now action | Sends the audit request to the device, without starting the BMC Client Management console |
Selecting the Advanced Actions option | Opens the Select From BCM Operational Rules window |
Selecting the Inventory Summary action | Opens the Asset Summary page |
The following figure illustrates the architecture of the integration between BMC Remedyforce and BMC Client Management.
Integration between BMC Remedyforce and BMC Client Management
Related topic
Troubleshooting the BMC Remedyforce integration with BMC Client Management
Comments
Log in or register to comment.