Managing custom settings

You can configure the fields that you show in the tooltip of the Change Schedule for change requests, tasks, and releases. By default, you can show a maximum of 20 fields in the tooltip. To configure more or less number of fields to be displayed in the tooltip, configure the number of fields as the value of this custom setting.

Note: Although you can enter any numeric value in the setting, only a maximum of 50 fields can be shown in the tooltip.

1. Go to Setup > Develop > Custom Settings.
2. Click Manage for Remedyforce Settings.
3. Click New.
4. Enter the following values for the fields: For the Name field, enter ConsoleTextareaVisibleLines. For the Value field, enter the number of lines to be displayed. For example, enter 3.
5. Click Save.

With this custom setting, you can disable the Attachments flag feature (paper clip icon column) in Remedyforce Console list view in the following cases:

• If you do not want any change in the last modified date which prompts a user to reload their record for every change made.
• If you not want any impact on any criteria in Workflows, Process Builder, or Custom Trigger that is based on the last modified date.

Create the custom setting and set its value to True.

Auflösung;Achieved;Done;

This setting specifies the time difference between Closed Date and Opened Date that should be taken into account while calculating KPI for FCR. The time is assigned in minutes.

For example, if you want to set the time as 2 hours, you should assign the value 120 to the setting IncidentFCRDuration.

This setting does not exist OOTB. You have to create this setting and set its value to TRUE. 

When this setting is set to TRUE, the popup window containing the list of CIs will load quickly if there are more than 10,00,000 CI records.

Note: Create this setting only when you get the "Time limit exceeded. Your request exceeded the time limit for processing" error.

If you have enabled My Domain URL on your organization, use this custom setting to enter the domain url.
To add My Domain URL in  custom settings, perform the following steps:

1. Navigate to the Setup > Domain Management > My Domain page and copy the My Domain URL.
2. Navigate to the Setup > Develop > Custom Settings page.
3. Click Manage for Remedyforce Settings.
4. Click New and enter the name as MyDomainUrl.
5. Paste the My Domain URL in the Value field.
6. Click Save.

Note: You must add prefix https:// to the URL. For example, https://mydomain.my.salesforce.com.

Performance_Milestone

If any SLA related apex job fails and you see the following error, then create this setting and set its value to TRUE.

"Too many SOQL queries: 201"

This setting does not exist OOTB. You have to create this setting and set its value to TRUE.

When you set the value of this setting to TRUE and reconcile a record, the incoming default values will override the existing values for that record.

Specifies the minimum number of records that Superbox search should return while matching the exact string. If the number of records are less than the specified count, the search is made for split strings.

The Category lookup field in Self Service 3.0 displays tree view by default. However, you can use custom settings to switch to list view using the steps given below:

1. Go to Setup > Custom Settings > Remedyforce Settings.
2. Click Manage.
3. If the setting SS_ShowListViewForCategory does not exist, click New to create it.
4. Set the value as True.
5. Click Save. 

StopEmailConversationFailureAlert

This setting is an option to opt out of the email processing error.

If the Administrator creates this setting and sets its value to True, the client user mentioned in the setting User to receive email processing error notifications (Remedyforce Administration > Configure Email > Incident - Email ) will not receive the exception email.

Note that, when the user opts for this setting, only the syntax error emails will not be sent.