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Enabling new features in 20.19.01


After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table. 

Enhancements

Available by default?

Configuration available?

Opt in/Opt out for upgrade

Post upgrade steps required

Fresh install

Upgrade

SLA report for viewing service target values

✅️

✅️

✅️

Opt in/Opt out

Column filtering in Remedyforce Console

✅️

✅️

NA

NA

For more information, see Filtering records in list views.

Column filtering in Remedyforce CMDB

✅️

✅️



For more information about column filtering, see Overview of the Remedyforce CMDB tab

CMDB enhanced user interface

✅️

✅️




Configuring ticket layouts for creating and viewing tickets

✅️


✅️

Opt in/Opt out

For more information, see Managing custom layouts for the Ticket form.

Alternative way of displaying broadcast

✅️

✅️

✅️

Opt in

For more information to configure the setting, see Configuring banner settings.

Showing approval history details for pending approvals

✅️


✅️

Opt in/Opt out

For more information, see General settings for Self Service.

Showing approvals for only Remedyforce objects

✅️


✅️

Opt in/Opt out

For more information, see General settings for Self Service.

Enable record access from approval list



✅️

Opt in/Opt out

For more information, see General settings for Self Service.

Identifying the incident source as Self Service Mobile application

✅️


✅️

Opt in/Opt out

Saving service request as draft

✅️


✅️

Opt in/Opt out

Allowing multiple approval feature for the records

✅️

✅️

NA

NA

For more information, see 20.19.01 enhancements.

Badge assignments and badge sharing

✅️

✅️

NA

NA

For more information about badges, see Remedyforce Value Adoption Dashboard.

View organization performance against benchmarks

✅️

✅️



For more information about benchmarking, see Assessing your organization performance against benchmarks.

Related topic

20.19.01 enhancements.



 

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