Enabling new features in 20.19.01
After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
|---|---|---|---|---|---|
Fresh install | Upgrade | ||||
SLA report for viewing service target values | ✅️ | ✅️ | ✅️ | Opt in/Opt out | For more information, see General settings for Remedyforce and Accessing predefined reports. |
Column filtering in Remedyforce Console | ✅️ | ✅️ | NA | NA | For more information, see Filtering records in list views. |
Column filtering in Remedyforce CMDB | ✅️ | ✅️ | For more information about column filtering, see Overview of the Remedyforce CMDB tab. | ||
CMDB enhanced user interface | ✅️ | ✅️ | |||
Configuring ticket layouts for creating and viewing tickets | ✅️ | ✅️ | Opt in/Opt out | For more information, see Managing custom layouts for the Ticket form. | |
Alternative way of displaying broadcast | ✅️ | ✅️ | ✅️ | Opt in | For more information to configure the setting, see Configuring banner settings. |
Showing approval history details for pending approvals | ✅️ | ✅️ | Opt in/Opt out | For more information, see General settings for Self Service. | |
Showing approvals for only Remedyforce objects | ✅️ | ✅️ | Opt in/Opt out | For more information, see General settings for Self Service. | |
Enable record access from approval list | ✅️ | Opt in/Opt out | For more information, see General settings for Self Service. | ||
Identifying the incident source as Self Service Mobile application | ✅️ | ✅️ | Opt in/Opt out | For more information, see Configuring settings for Self Service on Salesforce1 Mobile App. | |
Saving service request as draft | ✅️ | ✅️ | Opt in/Opt out | For more information, see Settings for service requests in Self Service. | |
Allowing multiple approval feature for the records | ✅️ | ✅️ | NA | NA | For more information, see 20.19.01 enhancements. |
Badge assignments and badge sharing | ✅️ | ✅️ | NA | NA | For more information about badges, see Remedyforce Value Adoption Dashboard. |
View organization performance against benchmarks | ✅️ | ✅️ | For more information about benchmarking, see Assessing your organization performance against benchmarks. | ||
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