×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

Note

 

This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Remedyforce 20.19.01 ... Administering Configuring Self Service Settings for configuring Self Service

Configuring the Contact Us page settings

Note

The Contact Us configurations are supported in Self Service 2.0 only. If you installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you upgrade to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab and also get the option to upgrade to Self Service 3.0.

The options to control settings on the Contact Us page in Self Service are provided in the Configure Self Service tile. You can configure visibility of Contact Us page on Configure Self Service > Tile Visibility and Ordering page.

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Self Service tile, and from the menu select Contact Us.
  3. In the Message on the Header of the Contact Us Page field, enter the header message.
    You can use the header message to provide instructions on how to use the Contact Us template.
  4. From the Incident Template for Contact Us Submissions list, select the default template that the Self Service users can use when they click the Contact Us link to contact the ServiceDesk team.
  5. Click Save.
Was this page helpful? Yes No Submitting... Thank you
Last modified by Gina Fevrier on May 30, 2019
administration

Comments

Log in or register to comment.

Configuring availability of common requests
General settings for Self Service
© Copyright 2010 - 2019 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.