BMC Helix Remedyforce 20.19.01 patch 3 sandbox testing guidelines
BMC Helix Remedyforce 20.19.01 (Winter 19) Patch 3 contains a few defect fixes to improve the product quality. It is recommended that if you choose to self-upgrade, then first upgrade and test in your sandbox organization before pushing the 20.19.01 Patch 3 to your production organization.
This document provides testing recommendations related to defect fixes addressed in the BMC Helix Remedyforce 20.19.01 Patch 3 release. Note that these guidelines might not cover all customizations or configurations that are specific to your organization. Hence, it is recommended that this document be used as a reference for understanding the possible product areas which might have undergone changes. Partners and customers are expected to not limit their validations to the ones mentioned in this documentation. They should also execute their test suites to ensure all the use cases important to their business continue to work as expected.
For more information on the release details, refer to the BMC Helix Remedyforce 20.19.01 Patch 3 release notes.
For more information about the testing guidelines, refer to the following table:
Product area / Feature | Sub feature | Recommended validation |
---|---|---|
Remedyforce Console | List view | Perform validation for the following areas:
|
Linking records | Perform validation on cloning and linking records. | |
Form | Perform validation on the additional information provided for a field. | |
Attachments | Perform validation on attaching empty files to records. | |
Change request | Perform validation on updating and closing change requests to which multiple configuration items (CIs), assets, and records are linked. | |
Broadcast | Perform validation on linking a broadcast to an incident based on user profiles and permission sets. | |
Perform validation on the email feature by editing the email description from the Action History section of a record. | ||
QuickViews and dashboard | Perform validation on updating multiple and single records from QuickViews. | |
Activity feed and SmartView | Perform validation for the following areas:
| |
Remedyforce Administration | Perform validation for the following areas:
| |
Remedyforce CMDB | List View | Perform validation on the advanced search filters of Remedyforce CMDB. |
CI/Asset/ALL Class view | Perform validation on viewing all classes in a list, tree, and tile view when the Display in CMDB check box is cleared for some of the classes. | |
Self Service | Tickets and service requests | Perform validation on the following areas:
|
Manage approval | Perform validation on the values of the Submitter field when an approval process includes single or multiple approvers. | |
Remedyforce Chat | Self Service and console | Perform validation to check if staff users receive messages from client users on Remedyforce Chat when staff users' status is set to Available , Offline , or Busy . |
Smart Sync | Templates and CMDB instances | Perform validation on synchronization of templates that are mapped to multilevel CMDB services. |
BMC Helix Chatbot | Service request | Perform validation on creating service requests out of Chatbot conversations. |
Email conversation | Perform validation on accessing records directly from the URLs or links provided in emails. |
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