This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu. Patch 1 for version 20.19.01

This topic contains information about the update in this patch and provides instructions for upgrading to the patch.



BMC Helix Remedyforce (Winter 19 Patch 1) is a cumulative release and includes the enhancements that were provided in version (Winter 19) and its patches. For more information, see Release notes and notices.

Corrected issues

For information about the issues that are corrected in the BMC Helix Remedyforce (Winter 19 Patch 1), see Known and corrected issues.


BMC will automatically push version (Winter 19 Patch 1) to all sandbox organizations on versions (Winter 19), as scheduled on the Release Schedules page.


If you are using profiles or custom permission sets to manage permissions for your users, you have to manually update permissions after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures for both self-upgrade and automatic upgrade. If you are upgrading from a few releases prior to the latest release, you must update permissions for each interim release.

For information about updating permissions and enabling new features in the current and previous releases, see Post-upgrade procedures repository.

Related topics

Supported browsers, mobile devices, and integrations

Supported languages and locales

BMC Remedyforce Maintenance Policy

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  1. Petra Peura

    What has been corrected in this patch? Is this correcting Email action issues in console?

    Mar 11, 2019 04:10
    1. Punam Saxena

      Hi Petra Peura,

      The issue that got corrected in this patch are as follows:


      00657919Remedyforce ConsoleSorting is not working for formula field that contains image.


      20.19.01: Patch 1
      Broadcast ManagementBroadcast messages are not displayed as expected in the latest version 65.0.1 of Firefox.


      20.19.01: Patch 1
      DRSKW-9438500661155CMDBTree View in Remedyforce CMDB shows blank spaces for classes that are hidden.20.19.01

      20.19.01: Patch 1


      Remedyforce Mobile on Salesforce

      With the latest version of Chrome 72.x, Self Service Mobile application and Analyst application are not working properly on Android. The icons are not getting displayed.

      20.18.02 Patch 3


      20.19.01: Patch 1
      Mar 11, 2019 04:39