20.19.01.140.13: Patch 1 for version 20.19.01
This topic contains information about the update in this patch and provides instructions for upgrading to the patch.
BMC Helix Remedyforce 20.19.01.140.13 (Winter 19 Patch 1) is a cumulative release and includes the enhancements that were provided in version 20.19.01.140 (Winter 19) and its patches. For more information, see Release notes and notices.
For information about the issues that are corrected in the BMC Helix Remedyforce 20.19.01.140.13 (Winter 19 Patch 1), see Known and corrected issues.
BMC will automatically push version 20.19.01.140.13 (Winter 19 Patch 1) to all sandbox organizations on versions 20.19.01.140 (Winter 19), as scheduled on the Release Schedules page.
If you are using profiles or custom permission sets to manage permissions for your users, you have to manually update permissions after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures for both self-upgrade and automatic upgrade. If you are upgrading from a few releases prior to the latest release, you must update permissions for each interim release.
For information about updating permissions and enabling new features in the current and previous releases, see Post-upgrade procedures repository.
Supported browsers, mobile devices, and integrations
Supported languages and locales
What has been corrected in this patch? Is this correcting Email action issues in console?
Hi Petra Peura,
The issue that got corrected in this patch are as follows:
20.19.01: Patch 1
Remedyforce Mobile on Salesforce
With the latest version of Chrome 72.x, Self Service Mobile application and Analyst application are not working properly on Android. The icons are not getting displayed.
20.18.02 Patch 3
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