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Reopening requests

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You might need to reopen a request instead of creating a new one if you continue to experience the issue reported in the original request. You might also need to reopen a request if the solution provided to a request does not resolve the issue and further work is needed.

To reopen a request

  1. On the Self Service Home page, click the View Tickets and Requests tile.
  2. Double-click the closed request that you want to reopen.
  3. Click Reopen.
  4. In the confirmation dialog box, click OK.

Note

You can reopen a request only if your system administrator has enabled this option for Self Service users.

 

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