Note

 

This documentation supports the 20.18.02 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

Summary
November 23, 201820.18.02.73.175: Patch 3 for version 20.18.02

The following update has been made in Patch 3 of BMC Remedyforce 20.18.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

September 27, 201820.18.02.73.101: Patch 2 for version 20.18.02

The following update has been made in Patch 2 of BMC Remedyforce 20.18.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

July 31, 201820.18.02.73.21: Patch 1 for version 20.18.02

The following update has been made in Patch 1 of BMC Remedyforce 20.18.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

June 1, 201820.18.02 enhancements
  • Self Service 3.0 enhancements
    • Lookup filter to show CIs and assets linked to a client or client's account during ticket submission
    • Downloading and saving records from View in My Activity
    • Superbox for search
    • Smart Suggestions
  • Remedyforce Console enhancements
    • Displaying multiple list views and pinning a view
    • Activity Feed email enhancements
    • Restricting access to records for which the user is the client
  • Other enhancements
    • Extending the Multiple Page Layout feature
    • Logical grouping of conditions in service level agreements

Tips

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.




Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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