Integrating

You have your users in a Lightweight Directory Access Protocol (LDAP) server. To avoid adding users in BMC Remedyforce, import existing users that are stored in the Active Directory server.

Note: If you have client records stored in another application, you can use the Data Loader to perform a bulk import of client records from a CSV file. For more information, see Importing client records by using the Data Loader.

LDAP servers

You have the following data in BMC Discovery:

• Operating system
• Processor
• Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Discovery.

BMC Discovery

Note: Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.

You have the following data in BMC BladeLogic Client Automation:

• Operating System
• Processor
• IP EndPoint
• LAN Endpoint

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation.

You have the following data in Microsoft System Center Configuration Manager:

• Computer System
• Operating system
• Processor
• Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in System Center Configuration Manager.

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:

• Link the BMC Client Management devices to an incident or service request
• View asset summary of devices
• Perform actions and deploy operational rules on devices
• Start the BMC Client Management Console

After configuring the integration between BMC Remedyforce and BMC Client Management, you can import CIs from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool.

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

• Integrating BMC Remedyforce with BMC Client Management
• Importing data from BMC Client Management by using the REST Web API
• Importing data from BMC Client Management by accessing the database
• Importing data from BMC FootPrints Asset Core

You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices.

After configuring the integration between BMC Remedyforce and Dell KACE, you can can import CIs from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

• Integrating BMC Remedyforce with Dell KACE
• Importing data from Dell KACE

You have BMC TrueSight Operations Management (before version 10.0, BMC TrueSight Operations Management was known as BMC ProactiveNet Performance Management) to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue.

BMC TrueSight Operations Management generates an event that you can send as an email message to BMC Remedyforce. These incidents can be worked upon by the assigned staff members.

You have BMC Real End User Experience Monitoring and Analytics to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics also enables you to monitor real users in real time to ensure consistent application performance.

You want to proactively address potential performance issues, and create incidents based on the alerts generated in the BMC Real End User Experience Monitoring and Analytics application.

In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.