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BMC Remedyforce 20.18.02 Integrating

Integrating BMC Remedyforce with TrueSight Operations Management

Newer API Integration Available and Recommended:

The integration method with TrueSight Operations Management that is provided in this section is an older (email) method. For the newer and recommended API integration method, see Integrating BMC ProactiveNet or BMC TrueSight Infrastructure Management with BMC Remedyforce Open link

You can integrate BMC Remedyforce with TrueSight Operations Management to create incidents in BMC Remedyforce using the events that are generated in TrueSight Operations Management. This integration enables you to create, update, and close incidents based on the events generated in TrueSight Operations Management. Data in the events is mapped to the fields in the Incident object.

You can also follow the procedures in this section to integrate BMC Remedyforce with ProactiveNet Performance Management.  

The following topics are provided:

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Last modified by Sirisha Dabiru on Jun 22, 2021
integration administration

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Importing data from Dell KACE
Mapping the event data to the Incident object fields
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