Editing a service request

If your system administrator has enabled editing of submitted service requests, you will get the Edit button on the Service Request page. You can edit a service request only if no approval is needed or all approvals for the service requests are rejected and the fulfillment process of the service request has not started.

After editing the service request, submit the service request again.

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  1. $author.fullName

    I cannot edit or delete a request

    Dec 17, 2018 09:13
    1. Punam Saxena

      Please check with your administrator if you have the edit permissions. Also, check the conditions specified in this document under which you cannot edit/delete a request.

      Mar 15, 2019 01:16