If a similar release is required, you can clone a release, modify the details, and reuse the release record.
To clone a release
- Click the Remedyforce Console tab.
- From the View menu, select Releases.
- From the list of releases, select the record that you want to clone.
- From the Actions menu, select Clone.
The New Release form is displayed, and the values of the fields in the release that you have cloned are displayed. Although the Priority~ field value shows the value from the original record, updating the Urgency or Impact field value recalculates the priority after the record is saved.
- Revise the values as necessary for the new record.
- Click Save.
Was this page helpful? Yes No Submitting... Thank you