Note

 

This documentation supports the 20.18.02 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

20.18.02 profile-level permissions

The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.18.02 (Summer 18):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.18.02. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System Administrator

RtfEditor Support Rich Text Format while sending emails through Activity Feed
 (tick)(tick)(tick)
ConsoleListViewPage Ability to persist more than one view  (tick) (tick) (tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.18.02. (A blank cell indicates that the profile does not have permission on the class.) 

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

 RtfEditorControllerSupport Rich Text Format while sending emails through Activity Feed
(tick)(tick)(tick)
 SearchUtility Smart Suggestions (tick) (tick) (tick) (tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.18.02: 

Lookup Filter

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Show CIs Linked To
CI lookup filter on Account and Client in Self Service 3.0
ReadReadReadRead/Write

User

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Rich Text Email Signature
Support for email signature in Activity Feed
Read/WriteRead/WriteRead/Write

Change Request

Field

Feature

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Layout typeAllow assignement of statusReadReadReadRead

Service Target

Field

Feature

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Advanced Rule

Add Advanced Rule Logic for service targets

ReadReadReadRead/ Write

Related topic

Enabling new features in 20.18.02









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Comments

  1. Antti Tapiola

    I would like to understand if BMC updates this page for patches, and if so, could you please provide history tracking what has been updated.

    Oct 04, 2018 01:10
    1. Punam Saxena

      Hi Antti Tapiola,

      This page is updated only for the main releases as patches are only defect fixes and most of the time does not require any new profile level permission fixes. 

      You can track the changes for all the previous releases at https://docs.bmc.com/docs/display/public/REMF/Configuring+profile-level+permissions+for+new+features


      Regards,

      Punam

      Oct 04, 2018 01:24
      1. Antti Tapiola

        OK, that's good and how I expected to happen in most cases. If there is special case, please highlight it here if patches brings updates. I'm not talking about this specific release, but in general.

        Oct 04, 2018 01:27