20.18.02 profile-level permissions
The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.18.02 (Summer 18):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.18.02. (A blank cell indicates that the profile does not have permission on the page.)
Page |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk Change Manager |
System Administrator |
|---|---|---|---|---|---|
| RtfEditor | Support Rich Text Format while sending emails through Activity Feed |
 |
|
|
|
| ConsoleListViewPage | Ability to persist more than one view | |
|
|
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.18.02. (A blank cell indicates that the profile does not have permission on the class.)
Class |
Feature | ServiceDesk |
ServiceDesk Staff |
ServiceDesk |
System |
|---|---|---|---|---|---|
| RtfEditorController | Support Rich Text Format while sending emails through Activity Feed | |
|
|
|
| SearchUtility | Smart Suggestions | |
|
|
|
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.18.02:
Lookup Filter
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
| Show CIs Linked To |
CI lookup filter on Account and Client in Self Service 3.0 |
Read | Read | Read | Read/Write |
User
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk Client |
ServiceDesk Staff |
ServiceDesk Change Manager |
System Administrator |
|---|---|---|---|---|---|
| Rich Text Email Signature |
Support for email signature in Activity Feed | Read/Write | Read/Write | Read/Write |
Change Request
Field |
Feature | ServiceDesk Client |
ServiceDesk Staff |
ServiceDesk Change Manager |
System Administrator |
|---|---|---|---|---|---|
| Layout type | Allow assignement of status | Read | Read | Read | Read |
Service Target
Field |
Feature | ServiceDesk Client |
ServiceDesk Staff |
ServiceDesk Change Manager |
System Administrator |
|---|---|---|---|---|---|
| Advanced Rule | Add Advanced Rule Logic for service targets |
Read | Read | Read | Read/ Write |
Related topic
Enabling new features in 20.18.02
Comments
I would like to understand if BMC updates this page for patches, and if so, could you please provide history tracking what has been updated.
Hi Antti Tapiola,
This page is updated only for the main releases as patches are only defect fixes and most of the time does not require any new profile level permission fixes.
You can track the changes for all the previous releases at https://docs.bmc.com/docs/display/public/REMF/Configuring+profile-level+permissions+for+new+features
Regards,
Punam
OK, that's good and how I expected to happen in most cases. If there is special case, please highlight it here if patches brings updates. I'm not talking about this specific release, but in general.