Troubleshooting issues related to Self Service
The following table lists the issues related to Self Service:
Issue | Resolution |
---|---|
In Self Service, when a client clicks the Forgot Your Password link, an email message is sent to the client. When the client clicks the link to reset password in the email message, the Self Service login page is displayed instead of the reset password page. | Add the My Domain URL in the custom settings, perform the following steps:
Note: You must add prefix "https://" to the URL. For example, |
In Self Service 3.0, if the default value in the custom text field exceeds the maximum length, then the following error message is displayed:
| While submitting a ticket or a service request, if an error message is displayed, verify the following: |
In Self Service 3.0, if you add an attachment while creating a ticket, the following error is displayed:
|
|
In Self Service 3.0, when you click Show details on the Manage Approval page, the following error message is displayed: This error message is displayed only for Salesforce objects. For example, knowledge articles. |
|
Comments
Log in or register to comment.