Note

 

This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Troubleshooting issues related to Remedyforce Console


IssueResolution
If you change the label of a queue, the changed label name is not reflected in the Queue column of the Remedyforce Console list view.Create a custom formula field to display queues and add the field to the list view.
You are not able to view service requests records in the Incident tab.

If the Segregate Incidents and Service Requests check box is enabled and you do not have access to view incidents, then service requests records are not displayed in the Incident list view.

You must click Remedyforce Console > Views > Service Requests to view the service requests records.

To show only incidents in the Incidents list view (rather than showing both incidents and service requests), modify the All list view and perform the following steps:

  1. Click the Remedyforce Administration tab.
  2. On the Home page > Application Settings > Console, add the following condition in the Specify Filter Criteria section: Is Service Request equals False.
  3. Select the Segregate Incidents and Service Requests check box.
  4. Click .

The system displays the following error when a record is submitted for approval.

No applicable approval process found

The submitted record does not match the criteria specified in any of the approval processes.

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