Troubleshooting issues related to fields
|While filling information in the field of type Text Area (Rich), if you insert a link using the Link button and continue entering text, the text is also formatted as link.||When you insert a link then press Enter twice and continue entering the text, next to the link that is inserted.|
|Salesforce URL field data type does not display the text as clickable in the list view.||Use hyperlink in the formula field.|
|The Queue field when present in any of the custom field set is not editable.|
The customer. Queue field is a formula field, hence you can view this field only as a read-only field in console.
Remedyforce supports queue and staff as an out-of-the-box feature. To enable the feature, perform the following steps:
After performing these steps, you can view the Queue field as a lookup field and not only as a read-only field.
When you click the Launch Console field, the page or tab is not opened.
|Disable pop-up blockers in your browser window.|