Tasks in Self Service 2.0
This section provides information about how to use Self Service.
Search for information about using Self Service
The following table will help you to understand the tasks related to Self Service.
|Understanding the features and benefits of Self Service and the pre-requisites for using Self Service.|
|Logging on to Self Service based on the type of the user. Retrieving your password and adding a security token when logging from your mobile device.|
Editing your profile details and changing your password.
|Finding out which articles and service requests are displayed on the related tabs on the Self Service Home page.|
|Troubleshooting the issues related to Self Service.|
|Resolving issues by chatting with a staff member using BMC Remedyforce Chat, without leaving the Self Service site.|
|Reporting an issue.|
|Requesting a service using the Service Request form.|
|Editing a service request using the Edit button on the Service Request page.|
|Viewing self-help articles and rating an article by selecting the required rating.|
|Searching for submitted tickets and service requests and updating a ticket or service request.|
|Closing and reopening requests.|
|Copying tickets or service requests.|
Approving records and reassigning the record to another approver.
|Viewing service health dashboard||Viewing Service Health in Self Service|
|Managing broadcasts, following a broadcast, and submitting a ticket for broadcast.|
|Searching for your organization's intranet, self-help articles, service requests, and Internet.|
|Contacting the service desk using the Contact Us form, viewing quick links to access frequently used websites in Self Service, and understanding the keyboard shortcuts in Self Service.|