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Note

 

This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Remedyforce 20.18.01 ... Administering Configuring Self Service Configuring Self Service for the web

Showing email conversation messages with tickets and service requests

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu, select Actions.
  3. Click the Email Received action.
  4. In the Details section, select the Display in SelfService check box.
  5. Click .
  6. Repeat steps 4 and 5 for the Email Sent action.
    Similarly, to enable any other action in Self Service, select the Display in SelfService check box for the action. 
    All email actions (received and sent), such as email conversation messages or email sent to create an incident are shown in on the Ticket History page. Both rich text and plain text formats of email message are supported.

    All other actions opened in Self Service are also shown on the Ticket History page.
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Last modified by Gina Fevrier on Jul 18, 2018
administration

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Displaying additional information for service requests on the Home page
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