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Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Showing email conversation messages with tickets and service requests

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu, select Actions.
  3. Click the Email Received action.
  4. In the Details section, select the Display in SelfService check box.
    saving_emails_in_SS.gif
  5. Click save_icon.gif.
  6. Repeat steps 4 and 5 for the Email Sent action.
    Similarly, to enable any other action in Self Service, select the Display in SelfService check box for the action. 
    All email actions (received and sent), such as email conversation messages or email sent to create an incident are shown in on the Ticket History page. Both rich text and plain text formats of email message are supported.
    email_message_in_SS.gif
    All other actions opened in Self Service are also shown on the Ticket History page.

 

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