Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

Summary



June 27, 201820.18.01.58.78: Patch 3 for version 20.18.01

The following update has been made in Patch 3 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

April 27, 201820.18.01.58.39: Patch 2 for version 20.18.01

The following update has been made in Patch 2 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

March 23, 201820.18.01.58.15: Patch 1 for version 20.18.01

The following update has been made in Patch 1 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

December 18, 2017 20.18.01 enhancements

Enhancements available in BMC Remedyforce 20.18.01 (Winter 18):

  • Self Service 3.0 enhancements
    • Icons on pending approvals
    • Dependent picklist for incidents
    • Lookup fields show additional information for a typeahead text
    • Category lookup field displays categories in a hierarchy
    • Configurable client profile
    • Self Help articles
    • Segregation of Service Catalog by Categories and SRDs
    • CIs and Assets
  • Discovery integration and CMDB
    • List view customization
    • Filters to view active or inactive records
    • Mass edit of CMDB records
    • Addition of OR filter logic for Rule Based Asset class
  • Lightning support
    • Support for Knowledge Articles

    • Support for Files object to upload an attachment

    • Support for other features

    • Lightning Components for Self Service

  • Other Enhancements

    • Setting to skip trigger execution for custom process builders

    • Multiple layout types for profiles

Known and corrected issues in BMC Remedyforce 20.18.01 (Winter 18):

For information about issues that are known and corrected in this release, see Known and corrected issues.

Tips

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.



Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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