This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Configuring the Remedyforce search on the Home tab

On the Remedyforce Home tab, you can configure the Remedyforce Search text box.


The Salesforce search is available by default in all the Remedyforce tabs (for Getting Started, Remedyforce Console, and Dashboards tabs). For more information, see the Salesforce Help Open link .

When you perform a search from the Remedyforce Search text box, you can view matching search results from the following sources:

  • All the BMC Remedyforce data sources (for example, supporting information from records and objects)
  • Google search engine

When you click on a matching record, that record opens in a new browser tab or window.

To configure the Remedyforce Search on the Remedyforce Home page

  1. Click Setup.
  2. Click Home > Home Page Layouts.
  3. Corresponding to Remedyforce Home, in the Actions menu, click Edit.
  4. On the Step 1. Select the components to show page, perform the following steps:
    1. In the Select Narrow Components to Show section, select Remedyforce Search.
    2. Click Next.
  5. On the Step 2. Order the components page, perform the following steps:
    1. (Optional) Arrange the components on your home page by clicking the TopBottomUp, and Down buttons.
    2. Click Save & Assign.
  6. On the Home Page Layout Assignment page, select the Remedyforce Home page layout for the required profiles. 
  7. Click Save.

Related topics

How does the search function work in Remedyforce

Searching Self Service

Overview of the Remedyforce CMDB tab

Viewing submitted tickets and service requests

Overview of the Remedyforce Console tab

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  1. $author.fullName

    this dont work. search is there at the top....

    Aug 06, 2021 05:18
  2. $author.fullName

    jk, it works..... How do i turn off the default search?

    Aug 06, 2021 05:20