This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.


BMC Remedyforce is a 100% cloud-based application that resides on a web server, which allows for high availability of your IT Service Management environment. You can access the application from anywhere within an organization via the Internet, using a standard web browser. BMC Remedyforce is hosted on the platform. 

Data is hosted in the cloud. For this reason, the amount of data that you can store within the cloud is limited. You must check your subscription for the limits.

You can customize the interface through easy-to-use web administration tools with no additional programming. You can authenticate through the platform to the domain (if using LDAP) or directly to the instance. Users are then authenticated to BMC Remedyforce with the proper role and automatically assigned the correct preferences and permissions within the system.

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