Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

20.18.01 profile-level permissions

The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.18.01 (Winter 18):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System Administrator

DeployRecordsPage Support for Remedyforce Administration in Salesforce Lightning
 

(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the class.) 

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

DeployRecordsController Support for Remedyforce Administration in Salesforce Lightning


(tick)
StaticFilterConditions Enhance Security  (tick)  (tick)  (tick) (tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.02: 

Base Element

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk Staff Remove delete permission
ServiceDesk Change Manager Remove delete permission

Note

BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.


The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

MarketVersion BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
MFIntegrationID BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
MFJobName BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
MFServerID BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
PartitionId BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
PowerManagementSupported BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit
Consumed Service Status BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit

Consumed Service

BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit

Provider Name

BMC Discovery Integration Read Read/Edit Read/Edit Read/Edit

Is Cloud

BMC Discovery Integration

Read Read/Edit Read/Edit Read/Edit

Base Relationship

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk Staff Remove delete permission
ServiceDesk Change Manager Remove delete permission

Note

BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Instance Role List view customization Read Read/Edit Read/Edit Read/Edit

Change Request

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

No Read/Edit Read/Edit Read/Edit
LTEC Setting to skip trigger execution for custom process builders No Read/Edit Read/Edit Read/Edit

CMDB classes

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Advanced Rule Logic

Addition of OR filter logic for Rule Based Asset class No Read Read Read/Edit

Console Layout Detail 

The Console Layout Detail object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk Client No
ServiceDesk Staff Read
ServiceDesk Change Manager Read
System Administrator Read/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Layout For

Multiple layout types for profiles

No Read Read Read/Edit
Layout Key Multiple layout types for profiles No Read Read Read/Edit

Incident

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

No Read/Edit Read/Edit Read/Edit
LTEC Setting to skip trigger execution for custom process builders No Read/Edit Read/Edit Read/Edit
Layout Type Multiple layout types for profiles No Read Read Read

The Layout Category Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk Client No
ServiceDesk Staff Read
ServiceDesk Change Manager Read
System Administrator Read/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Category

Multiple layout types for profiles

No Read/Edit Read/Edit Read/Edit
Layout Multiple layout types for profiles No Read/Edit Read/Edit Read/Edit

The Layout Template Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk Client No
ServiceDesk Staff Read
ServiceDesk Change Manager Read
System Administrator Read/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Layout

Multiple layout types for profiles

No Read/Edit
Read/Edit
Read/Edit
Template Multiple layout types for profiles No Read/Edit
Read/Edit
Read/Edit

Task

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

No Read/Edit Read/Edit Read/Edit
LTEC Setting to skip trigger execution for custom process builders No Read/Edit Read/Edit Read/Edit
Layout Type Multiple layout types for profiles Read Read Read Read

New picklist values

The following picklists are added in this release.

Field Name

Object name

Values to be addesd

Enabler Type BaseElement KVM; SolarisContainer   
OS Type BaseElement Windows Server 2012; Windows 10
Primary Capability BaseElement VPN Concentrator; Proxy Server; Layer 3 Proxy Server; WAN Accelerator; SAN Processor; Access point; Wireless LAN server
Processor Family BaseElement POWER8; UltraSPARC IIIi; Other;AMD Athlon(TM)  64 Processor Family
Virtual System Type BaseElement KVM

Corrected picklist values

The following picklists are corrected in this release.

Field

Object name

Existing values

Corrected values

Description

Enabler Type BaseElement LPAR; VPar; HPnPartitions

LPAR

VPar

HPnPartitions

Currently the values are separated by semicolons. Enter these values as three different values.
Primary Capability BaseElement SANDirectorRAIDStorageDevice

SANDirector

RAIDStorageDevice

Currently the value is entered as a single value. Enter them as two different values.

OS Type BaseElement ONX QNX  Correct value is QNX.

Related topic

Enabling new features in 20.18.01

Performing minimum post-upgrade procedures for 20.18.01





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