Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

20.18.01 profile-level permissions

The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.18.01 (Winter 18):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System Administrator

DeployRecordsPageSupport for Remedyforce Administration in Salesforce Lightning
 

(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the class.) 

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

DeployRecordsControllerSupport for Remedyforce Administration in Salesforce Lightning


(tick)
StaticFilterConditionsEnhance Security (tick) (tick) (tick)(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.02: 

Base Element

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRemove delete permission
ServiceDesk Change ManagerRemove delete permission

Note

BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.


The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

MarketVersionBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
MFIntegrationIDBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
MFJobNameBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
MFServerIDBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
PartitionIdBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
PowerManagementSupportedBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit
Consumed Service StatusBMC Discovery IntegrationReadRead/EditRead/EditRead/Edit

Consumed Service

BMC Discovery IntegrationReadRead/EditRead/EditRead/Edit

Provider Name

BMC Discovery IntegrationReadRead/EditRead/EditRead/Edit

Is Cloud

BMC Discovery Integration

ReadRead/EditRead/EditRead/Edit

Base Relationship

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRemove delete permission
ServiceDesk Change ManagerRemove delete permission

Note

BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Instance RoleList view customizationReadRead/EditRead/EditRead/Edit

Change Request

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

NoRead/EditRead/EditRead/Edit
LTECSetting to skip trigger execution for custom process buildersNoRead/EditRead/EditRead/Edit

CMDB classes

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Advanced Rule Logic

Addition of OR filter logic for Rule Based Asset classNoReadReadRead/Edit

Console Layout Detail 

The Console Layout Detail object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNo
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Layout For

Multiple layout types for profiles

NoReadReadRead/Edit
Layout KeyMultiple layout types for profilesNoReadReadRead/Edit

Incident

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

NoRead/EditRead/EditRead/Edit
LTECSetting to skip trigger execution for custom process buildersNoRead/EditRead/EditRead/Edit
Layout TypeMultiple layout types for profilesNoReadReadRead

The Layout Category Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNo
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Category

Multiple layout types for profiles

NoRead/EditRead/EditRead/Edit
LayoutMultiple layout types for profilesNoRead/EditRead/EditRead/Edit

The Layout Template Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNo
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead/Edit
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Layout

Multiple layout types for profiles

NoRead/Edit
Read/Edit
Read/Edit
TemplateMultiple layout types for profilesNoRead/Edit
Read/Edit
Read/Edit

Task

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Skip RF Trigger Execution

Setting to skip trigger execution for custom process builders

NoRead/EditRead/EditRead/Edit
LTECSetting to skip trigger execution for custom process buildersNoRead/EditRead/EditRead/Edit
Layout TypeMultiple layout types for profilesReadReadReadRead

New picklist values

The following picklists are added in this release.

Field Name

Object name

Values to be addesd

Enabler TypeBaseElementKVM; SolarisContainer   
OS TypeBaseElementWindows Server 2012; Windows 10
Primary CapabilityBaseElementVPN Concentrator; Proxy Server; Layer 3 Proxy Server; WAN Accelerator; SAN Processor; Access point; Wireless LAN server
Processor FamilyBaseElementPOWER8; UltraSPARC IIIi; Other;AMD Athlon(TM)  64 Processor Family
Virtual System TypeBaseElementKVM

Corrected picklist values

The following picklists are corrected in this release.

Field

Object name

Existing values

Corrected values

Description

Enabler TypeBaseElementLPAR; VPar; HPnPartitions

LPAR

VPar

HPnPartitions

Currently the values are separated by semicolons. Enter these values as three different values.
Primary CapabilityBaseElementSANDirectorRAIDStorageDevice

SANDirector

RAIDStorageDevice

Currently the value is entered as a single value. Enter them as two different values.

OS TypeBaseElementONXQNX Correct value is QNX.

Related topic

Enabling new features in 20.18.01

Performing minimum post-upgrade procedures for 20.18.01





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