20.18.01 profile-level permissions
The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.18.01 (Winter 18):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the page.)
Page |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk Change Manager |
System Administrator |
|---|---|---|---|---|---|
| DeployRecordsPage | Support for Remedyforce Administration in Salesforce Lightning |
 |
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.18.01. (A blank cell indicates that the profile does not have permission on the class.)
Class |
Feature | ServiceDesk |
ServiceDesk Staff |
ServiceDesk |
System |
|---|---|---|---|---|---|
| DeployRecordsController | Support for Remedyforce Administration in Salesforce Lightning | |
|||
| StaticFilterConditions | Enhance Security | |
|
|
|
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.02:
Base Element
The following table lists the required permissions that you must assign for this object:
Profile |
Permission |
|---|---|
| ServiceDesk Staff | Remove delete permission |
| ServiceDesk Change Manager | Remove delete permission |
Note
BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
| MarketVersion | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| MFIntegrationID | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| MFJobName | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| MFServerID | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| PartitionId | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| PowerManagementSupported | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
| Consumed Service Status | BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
Consumed Service |
BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
Provider Name |
BMC Discovery Integration | Read | Read/Edit | Read/Edit | Read/Edit |
Is Cloud |
BMC Discovery Integration |
Read | Read/Edit | Read/Edit | Read/Edit |
Base Relationship
The following table lists the required permissions that you must assign for this object:
Profile |
Permission |
|---|---|
| ServiceDesk Staff | Remove delete permission |
| ServiceDesk Change Manager | Remove delete permission |
Note
BMC recommends that ServiceDesk Staff and ServiceDesk Change Manager profiles should not have Delete permission by default and hence this permission has been removed for these profiles. However, if you have a requirement to include this permission for your use cases, you can skip this step.
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
| Instance Role | List view customization | Read | Read/Edit | Read/Edit | Read/Edit |
Change Request
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Skip RF Trigger Execution |
Setting to skip trigger execution for custom process builders |
No | Read/Edit | Read/Edit | Read/Edit |
| LTEC | Setting to skip trigger execution for custom process builders | No | Read/Edit | Read/Edit | Read/Edit |
CMDB classes
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Advanced Rule Logic |
Addition of OR filter logic for Rule Based Asset class | No | Read | Read | Read/Edit |
Console Layout Detail
The Console Layout Detail object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:
Profile |
Permission |
|---|---|
| ServiceDesk Client | No |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read/Edit |
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Layout For |
Multiple layout types for profiles |
No | Read | Read | Read/Edit |
| Layout Key | Multiple layout types for profiles | No | Read | Read | Read/Edit |
Incident
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Skip RF Trigger Execution |
Setting to skip trigger execution for custom process builders |
No | Read/Edit | Read/Edit | Read/Edit |
| LTEC | Setting to skip trigger execution for custom process builders | No | Read/Edit | Read/Edit | Read/Edit |
| Layout Type | Multiple layout types for profiles | No | Read | Read | Read |
Layout Category Link
The Layout Category Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:
Profile |
Permission |
|---|---|
| ServiceDesk Client | No |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read/Edit |
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Category |
Multiple layout types for profiles |
No | Read/Edit | Read/Edit | Read/Edit |
| Layout | Multiple layout types for profiles | No | Read/Edit | Read/Edit | Read/Edit |
Layout Template Link
The Layout Template Link object is new in version 20.18.02. The following table lists the required permissions that you must assign for this object:
Profile |
Permission |
|---|---|
| ServiceDesk Client | No |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read/Edit |
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Layout |
Multiple layout types for profiles |
No | Read/Edit |
Read/Edit |
Read/Edit |
| Template | Multiple layout types for profiles | No | Read/Edit |
Read/Edit |
Read/Edit |
Task
The following table lists the permissions that you must assign for the new fields added to the object:
Field |
Feature | ServiceDesk |
ServiceDesk |
ServiceDesk |
System |
|---|---|---|---|---|---|
Skip RF Trigger Execution |
Setting to skip trigger execution for custom process builders |
No | Read/Edit | Read/Edit | Read/Edit |
| LTEC | Setting to skip trigger execution for custom process builders | No | Read/Edit | Read/Edit | Read/Edit |
| Layout Type | Multiple layout types for profiles | Read | Read | Read | Read |
New picklist values
The following picklists are added in this release.
Field Name |
Object name | Values to be addesd |
|---|---|---|
| Enabler Type | BaseElement | KVM; SolarisContainer |
| OS Type | BaseElement | Windows Server 2012; Windows 10 |
| Primary Capability | BaseElement | VPN Concentrator; Proxy Server; Layer 3 Proxy Server; WAN Accelerator; SAN Processor; Access point; Wireless LAN server |
| Processor Family | BaseElement | POWER8; UltraSPARC IIIi; Other;AMD Athlon(TM) 64 Processor Family |
| Virtual System Type | BaseElement | KVM |
Corrected picklist values
The following picklists are corrected in this release.
Field |
Object name | Existing values |
Corrected values |
Description |
|---|---|---|---|---|
| Enabler Type | BaseElement | LPAR; VPar; HPnPartitions | LPAR VPar HPnPartitions |
Currently the values are separated by semicolons. Enter these values as three different values. |
| Primary Capability | BaseElement | SANDirectorRAIDStorageDevice | SANDirector RAIDStorageDevice |
Currently the value is entered as a single value. Enter them as two different values. |
| OS Type | BaseElement | ONX | QNX | Correct value is QNX. |
Related topic
Enabling new features in 20.18.01
Performing minimum post-upgrade procedures for 20.18.01
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