Note

 

This documentation supports the 20.17.02 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

Summary
December 22,2017 20.17.02.68.71: Patch 2 for version 20.17.02

The following updates have been made in Patch 2 of BMC Remedyforce 20.17.02:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Integration:
    • BMC Atrium Configuration Management Database 9.2 SP3
    • BMC ProactiveNet Performance Management (TrueSight Operations Management) 11.3
    • Lightning CTI Demo Adapter: Winter 17
October 30, 2017 201702.68.43: Patch 1 for v20.17.02

The following updates have been made in the revised Patch 1 of BMC Remedyforce 20.17.02:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

October 3, 2017 201702.68.35: Patch 1 for v20.17.02

The following updates have been made in Patch 1 of BMC Remedyforce 20.17.02:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browser:
    • Mozilla Firefox 55.0
  • Integration:
    • BMC Atrium Configuration Management Database 9.2 Service Pack 3
July 24, 2017  20.17.02 enhancements

Enhancements available in BMC Remedyforce 20.17.02 (Summer 17):

  • Support for Salesforce Platform Encryption
  • Enhancements to Self Service 3.0
  • Enhancements to Activity Feed and SmartViews
  • Ability to capture time to close an incident and service request
  • Ability to show only email conversation related email templates in an email message
  • CMDB reconciliation feature is generally available
  • Ability to highlight updated incidents and service requests in the Remedyforce Console list views
  • Ability to view configuration items and assets details in the Remedyforce Console
  • Ability to capture current staff from the parent record in action history
  • Hyperlink formula fields updated to eliminate Javascript usage

Known and corrected issues in BMC Remedyforce 20.17.02 (Summer 17):

For information about issues that are known and corrected in this release, see Known and corrected issues.

Tips

  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.
  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.




Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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