Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date	Title	Summary
December 22,2017	20.17.02.68.71: Patch 2 for version 20.17.02	The following updates have been made in Patch 2 of BMC Remedyforce 20.17.02: Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Additional supported browsers and integration: Integration: BMC Atrium Configuration Management Database 9.2 SP3 BMC ProactiveNet Performance Management (TrueSight Operations Management) 11.3 Lightning CTI Demo Adapter: Winter 17
October 30, 2017	201702.68.43: Patch 1 for v20.17.02	The following updates have been made in the revised Patch 1 of BMC Remedyforce 20.17.02: Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.
October 3, 2017	201702.68.35: Patch 1 for v20.17.02	The following updates have been made in Patch 1 of BMC Remedyforce 20.17.02: Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Additional supported browsers and integration: Browser: Mozilla Firefox 55.0 Integration: BMC Atrium Configuration Management Database 9.2 Service Pack 3
July 24, 2017	20.17.02 enhancements	Enhancements available in BMC Remedyforce 20.17.02 (Summer 17): Support for Salesforce Platform Encryption Enhancements to Self Service 3.0 Enhancements to Activity Feed and SmartViews Ability to capture time to close an incident and service request Ability to show only email conversation related email templates in an email message CMDB reconciliation feature is generally available Ability to highlight updated incidents and service requests in the Remedyforce Console list views Ability to view configuration items and assets details in the Remedyforce Console Ability to capture current staff from the parent record in action history Hyperlink formula fields updated to eliminate Javascript usage Known and corrected issues in BMC Remedyforce 20.17.02 (Summer 17): For information about issues that are known and corrected in this release, see Known and corrected issues.

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Release notes and notices

Creating PDF and Word exports

To export to PDF or Word

XML and HTML exports

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